Customer Support Executive (12-Month Maternity Contract)
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Job Description
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We are looking for a Customer Support Executive to join us on a 12-month maternity contract.
Responsibilities include:
- Receive, review, and manage assigned media/advertising booking tasks from start to finish, working to established procedures and deadlines.
- Liaise with customers via email, chat, and other channels to confirm offer details, schedules, requirements, and expectations.
- Coordinate with internal teams to ensure successful completion of bookings, rescheduling or adjusting assignments when changes, cancellations, or conflicts arise.
- Maintain accurate customer, booking, and scheduling records across company systems, keeping customers informed of any changes or delays.
- Identify and resolve booking or service issues quickly and professionally, escalating complex concerns where needed and suggesting improvements to the booking process.
Requirements
A little bit about you.
We’d really like to hear from you, if you have:
- Highly organised with strong time-management skills — you can manage your own schedule and juggle multiple deadlines in a fast-paced environment.
- A confident communicator, comfortable liaising with both internal teams and clients via email and other channels.
- Calm and professional under pressure, able to handle difficult conversations and cope with busy, seasonal peak periods.
- Background in Customer Support, Success, or Services is a plus, though the right attitude matters more than years of experience.
- Familiarity with Google Suite, Asana, Salesforce, or Claude is a bonus, as is experience working with a global team.
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Pion (operating at wearepion.com) is a platform engineered for the modern energy transition, specializing in the development and deployment of advanced nuclear technologies. While specific details about its founding or operational scale remain undisclosed, the company appears focused on addressing critical challenges in clean energy innovation. Under the hood, Pion likely leverages specialized expertise in nuclear science, engineering, and regulatory compliance to accelerate the development of next-generation nuclear solutions. This allows policymakers, researchers, and industry stakeholders to explore scalable, low-carbon energy alternatives with reduced environmental impact. Though no explicit funding or investor details are publicly available, the company’s domain suggests a commitment to pioneering solutions in a high-stakes sector.
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