Customer Support Executive (12-Month Maternity Contract)

We are looking for a Customer Support Executive to join us on a 12-month maternity contract.

Responsibilities include:

• Receive, review, and manage assigned media/advertising booking tasks from start to finish, working to established procedures and deadlines.
• Liaise with customers via email, chat, and other channels to confirm offer details, schedules, requirements, and expectations.
• Coordinate with internal teams to ensure successful completion of bookings, rescheduling or adjusting assignments when changes, cancellations, or conflicts arise.
• Maintain accurate customer, booking, and scheduling records across company systems, keeping customers informed of any changes or delays.
• Identify and resolve booking or service issues quickly and professionally, escalating complex concerns where needed and suggesting improvements to the booking process.

Requirements

A little bit about you.
We’d really like to hear from you, if you have:

• Highly organised with strong time-management skills — you can manage your own schedule and juggle multiple deadlines in a fast-paced environment.
• A confident communicator, comfortable liaising with both internal teams and clients via email and other channels.
• Calm and professional under pressure, able to handle difficult conversations and cope with busy, seasonal peak periods.
• Background in Customer Support, Success, or Services is a plus, though the right attitude matters more than years of experience.
• Familiarity with Google Suite, Asana, Salesforce, or Claude is a bonus, as is experience working with a global team.