Customer Success Specialist
Job Description
Key Skills Required
Master these to land this role
Want to know if you're a match for this job?
中文（普通话）听说读写流利，具备良好的英文沟通能力
为什么选择我们？
全程居家办公，全国可申请，不限城市
服务绩效优秀者收入更高
好未来（学而思）国际教育团队，业务持续增长，大厂机会，岗位长期稳定
完善培训体系，快速上手，有成长与晋升机会
本岗位为售后服务岗位，服务对象为已报名学生及家长，不涉及陌生电话销售或地推。
岗位职责:
- 服务：负责已报名学生及家长的日常服务，及时回复咨询，解决学习过程中的问题，为家长提供专业支持。
- 跟进：跟进学生学习情况和家长需求，协助处理课程安排、调课、请假等学习支持工作，保障学习体验。
- 客诉：妥善处理家长反馈及客诉问题，耐心沟通、协调相关团队推动问题解决，维护良好的客户关系。
- 协作：记录并整理用户反馈，与教学、运营团队紧密协作，持续优化服务流程和用户体验。
任职要求：
- 本科及以上学历，普通话表达流畅，具备优秀的英语听说读写能力，能够熟练使用英语进行口头及书面沟通，处理英文邮件、文档及客户咨询。
- 有客服、班主任、教务、学习服务等相关经验者优先，有教育行业经验更佳。
- 具备良好的沟通能力、服务意识和责任心，能够耐心处理家长咨询及客诉问题。
工作时间:
- 每周工作5天，共40小时（轮休），需配合周末及法定节假日排班。
薪资福利：
1、$20-25/小时 + 提成
2、提供培训与晋升机会
3、劳务合同每年续签，表现优秀者在续约时有涨薪或转正机会
How would you rate this job post?
See what other professionals think about this role.
Similar Opportunities
Licensed Mental Health Clinician (Teletherapy)
Daybreak Health
CaliforniaCustomer Success Specialist (Mandarin Required)
Think Academy
United StatesCustomer Service Representative (Mandarin Required)
Think Academy
United States
Leader Enterprise Customer Success, North America
Securityscorecard
United StatesMore Openings at Think Academy
Customer Success Specialist (Mandarin Required)
Think Academy
United StatesCustomer Service Representative (Mandarin Required)
Think Academy
United StatesCommunity Content & Growth Specialist
Think Academy
United StatesRemote Math Competition Tutor (AMC 8 & AMC 10)
Think Academy
Explore Top Companies in this Space
Follettsoftware
Education Technology
Treering
EdTech / Digital Publishing / Print on Demand / SaaS
Udemy
Online Learning; Education Technology (EdTech)
Quillbot
Artificial Intelligence, Writing Assistance, EdTech
Think Academy
View Company ProfileThink Academy is a rapidly expanding global EdTech enterprise and a 100% owned subsidiary of the massive, publicly traded TAL Education Group (NYSE: TAL). With its U.S. headquarters established in San Jose, California in 2019, the company specializes in elite, high-performance mathematics enrichment programs for PreK-12 students. Under the hood, Think Academy fundamentally bridges the gap between traditional after-school tutoring and cutting-edge digital learning. They leverage a highly interactive, proprietary online teaching platform, evidence-based global curricula, and world-class educators to train students for everything from foundational arithmetic to elite international Math Olympiads (like AMC 8 and SASMO). Their primary target audience spans academically ambitious parents and gifted students across the US, UK, Singapore, Australia, and beyond who desperately want to secure a severe competitive edge in STEM education. What sets Think Academy apart in the heavily saturated EdTech landscape is its massive institutional backing—combining 20+ years of global pedagogical data from over 5 million students with an uncompromising, tech-forward approach to make complex mathematical problem-solving deeply engaging and accessible.
Safety First
- Never pay for a job application.
- Do not share sensitive bank info.
- Verify the client before starting work.