Customer Success Manager at GC AI

About GC AI

GC AI is the legal AI platform built for in-house legal teams. Over 2,000 companies, including 200+ public companies and 25+ unicorns like News Corp, Nestlé, Miro, and Skims, rely on GC AI. The platform boasts an 80 NPS, more than double the B2B SaaS industry average. GC AI doubled its ARR in six months, raised $60 million Series B at a $555 million valuation in November 2025, and won #1 Highest Customer Satisfaction at the 2026 SaaS Awards.

Investors include Scale Venture Partners, Northzone, Sound Ventures, and Guillermo Rauch, CEO of Vercel.

About The Role

As a Customer Success Manager at GC AI, you will own critical moments in the customer lifecycle: onboarding and renewal. You will help legal teams adopt AI in their daily workflows by building rollout plans, training users, monitoring adoption, identifying risk, and demonstrating measurable value to legal leaders.

This is a hands-on role for someone seeking commercial ownership, close customer relationships, and direct impact at a fast-growing B2B SaaS startup. You will collaborate closely with Sales, Product, Support, and the founding team to ensure customer success from kickoff through renewal.

What You'll Do

• Lead customers from kickoff through adoption, including implementation planning, stakeholder mapping, workflow discovery, training, launch readiness, and post-launch follow-up.
• Monitor usage, identify blockers, and help legal teams integrate GC AI into daily workflows across contracts, research, drafting, policies, and playbook-based review.
• Own or partner on renewal strategy for enterprise and strategic accounts, using adoption data, customer outcomes, stakeholder engagement, and ROI analysis to support renewal and expansion.
• Develop trusted relationships with General Counsel, Legal Operations leaders, legal team champions, and other executive stakeholders.
• Translate customer feedback into clear product insights, adoption themes, and roadmap input for the Product team.
• Lead live demos, onboarding sessions, office hours, and executive business reviews tailored to legal audiences.

Required Experience

• 3-7 years of experience in B2B SaaS Customer Success or a similar customer-facing role.
• Experience owning onboarding, adoption, renewals, or expansion for enterprise and strategic customers.
• Strong presentation skills, including comfort leading live demos, customer trainings, office hours, and executive business reviews.
• Ability to use customer data, product usage, and business outcomes to build renewal and expansion narratives.
• Strong discovery and relationship management skills, including the ability to identify adoption blockers and customer risk early.
• Comfort learning technical products and explaining them clearly to non-technical users.
• Ownership mindset, sound judgment, and comfort operating in a fast-paced startup environment.
• Experience working at a startup or scale-up where processes are still being built.

Nice To Have

• Experience supporting legal, compliance, finance, HR, or other professional-services-oriented teams.
• Experience with AI, legal tech, productivity software, workflow automation, knowledge management, or collaboration tools.

A Note On Pace

GC AI is building something new in a once-in-a-generation shift in technology and the legal industry. We move at a relentless pace and expect urgency, ownership, and good judgment even when things aren’t perfectly clear. If you thrive in ambiguity and growth, work with intensity, and want real responsibility, this role is for you.

How We Work Together

GC AI is a distributed company with team members across North America and soon Europe. We invest in bringing people together through our hub model: regular coworking sessions, customer dinners, team and company offsites. Team members in the San Francisco Bay Area and Provo, UT, work together on Tuesdays, Wednesdays, and Thursdays.

We currently hire across the United States and Canada.