Customer Success Manager

We are looking for a full-cycle Customer Success Manager to own customer outcomes at 1mind from onboarding through renewal and expansion. You will partner closely with customers and internal teams to ensure Superhumans are delivering measurable value, and aligned with each customer’s go-to-market goals.

You will be accountable for customer outcomes, guide customers through launch, measure impact, and act as a long-term strategic advisor as use cases scale across teams and workflows.

You’re a force multiplier – turning customer success metrics into repeatable deployments, and turning learnings into playbooks that scale across accounts.

What You’ll Do

• Own a portfolio of customers from post-contract signature onboarding through renewal and growth, with accountability for outcomes and long-term success
• Drive adoption and value realization through onboarding, enablement, and ongoing engagement, guiding customers through change as workflows evolve
• Partner with customers to define success criteria and connect product usage to meaningful business outcomes
• Serve as a strategic advisor to stakeholders across revenue, marketing, and operations teams
• Lead renewals with a proactive, value-driven approach and identify expansion opportunities
• Maintain clear visibility into customer health and communicate impact through business reviews focused on outcomes and next steps
• Share customer insights internally to influence product direction and help scale repeatable success practices
• Operate with a strong bias to action and comfort navigating ambiguity

What You’ll Bring

• 5+ years of experience in Customer Success, Account Management, Implementation, or a similar customer-facing role in B2B SaaS
• Track record owning complex, multi-stakeholder relationships end-to-end — from onboarding and implementation through renewal and expansion
• Experience with enterprise B2B customers and GTM-focused use cases preferred
• Familiarity with marketing automation, orchestration, or attribution platforms a plus
• Hands-on experience with tools like Salesforce and Claude a plus
• PMP, CSM, or similar certification a plus

Why Join Us

• Be at the forefront of AI-powered GTM operations
• Shape the future of how humans and AI collaborate in high-stakes business environments.
• Work alongside a team of builders at the forefront of AI, product design, and GTM innovation.
• Design for a product that lives at the intersection of visual design, voice, motion, and intelligence.
• Remote-first, fast-moving culture with ownership, autonomy, and impact from day one.
• Increase your network of Superhumans!