Customer Success Manager

About the Company

Our partner is a well-funded AI company that has raised $7M from a top-tier investor. They are building a real-time AI tool for sales teams that delivers live suggestions during conversations, acting like a teleprompter for sellers. The team is split between New York and Tel Aviv, and the culture is type A, outgoing, social, and resilient.

The Opportunity

This is the company's first post-sales hire, a high-priority, founding customer success role. You will operate as an individual contributor with a team eventually built around you, owning enterprise customer success and setting the standard for the function. The role is about replicating what great looks like at a new company and shaping how customer success runs from day one.

You will need to be in San Francisco by August (you can start in New York). This is a high-energy environment for someone who has seen excellence at a strong startup and wants to build it again.

Responsibilities

• Own enterprise customer success as the first post-sales hire
• Set the standard and build the foundation for the customer success function
• Drive retention, adoption, and strong outcomes for enterprise customers
• Operate as an individual contributor with a team built around you over time
• Help define processes and best practices from the ground up

Requirements

• 2-5 years of customer success experience at a high-growth, well-respected startup
• Enterprise customer success experience, specifically from a startup environment
• Track record as one of the earliest customer success hires at a previous company
• Likeable, personable, and easy to work with
• Comfortable working in-office 5 days per week and relocating to San Francisco by August