Job Description
Key Skills Required
Master these to land this role
Want to know if you're a match for this job?
Your team
Nuna’s Customer Success team is helping transform how healthcare works for patients by bringing care beyond the clinic and into people’s daily lives. We partner with leading health systems, working together to ensure patients can better manage chronic conditions while staying connected to their care teams.
In this model, success isn’t defined by contracts—it’s defined by how many patients we reach and how much we improve outcomes. Our team works directly with providers to embed Nuna into clinical workflows and make patient engagement scalable.
The role
As a Customer Success Executive you will build trusted relationships while driving the execution needed to reach patients at scale, helping deliver a more connected, personalized, and effective healthcare experience.
You will own and scale provider partnerships by turning health systems into reliable patient acquisition and engagement channels. You will work cross-functionally with Customer Success, Product, Engineering, and Data teams to continuously improve performance, remove friction, and expand Nuna’s impact across clinics, populations, and care models.
Candidates must be based in the greater Chicago Area. The job includes up to 30% travel
What you’ll do
Own Provider Partnerships
- Serve as the primary point of contact for health systems and provider partners
- Build trust with executive, clinical, and operational stakeholders
- Align on shared goals (e.g., patient growth, outcomes, expansion)
Drive Patient Growth
- Embed Nuna into clinical workflows (e.g., outreach, care management)
- Increase provider adoption
- Own patient activation targets and clinic-level performance
- Identify gaps and take action at the clinic and provider level
Execute on Strategy and Program Delivery
- Lead the execution of key initiatives, ensuring timely delivery and measurable outcomes
- Partner cross-functionally with Product, Engineering, Clinical Operations, and Data teams to address customer needs and drive solutions
- Synthesize provider feedback and translate it into clear, actionable product and process enhancements
- Drive continuous improvement through rapid iteration to enhance customer activation and ongoing engagement
Expand Systems
- Scale Nuna across additional clinics and patient populations
- Transition pilots into system-wide deployments
- Identify and lead growth opportunities within each partner
What we’re looking for
- Based in the Greater Chicago area
- Comfortable with a 30% travel schedule to engage with clients and stakeholders
- 7+ years working with healthcare providers, health systems, or payers
- Knowledge of healthcare technology, ideally patient-facing applications
- Proven ability to drive execution and outcomes, not just manage relationships
- Experience with clinical workflows, care teams, or population health programs
- Strong analytical skills with a data-driven approach to problem solving
- Excellent communication skills across executive and frontline stakeholders
Bonus Points
- Previous startup experience
How would you rate this job post?
See what other professionals think about this role.
Similar Opportunities
Explore Top Companies in this Space
Redox
HealthTech / Healthcare Interoperability / API & Data Integration / B2B SaaS Infrastructure
Axle
Biotechnology Research / Life Sciences / Healthcare Technology / Data Analytics
BrandCycle
Digital Marketing / Affiliate Marketing / E-Commerce / Creator Economy
TreviPay
Fintech / Credit Card Processing / Accounts Receivable Automation / Enterprise Software
Nuna Inc. (operating under nuna.com) is the premier, enterprise-grade healthcare data platform, value-based care infrastructure pioneer, and actuarial intelligence innovator engineered to operate as the definitive, high-velocity data curation, quality management, and pricing optimization layer for the world's largest health plans, self-insured employers, and government healthcare systems. The company completely eliminates the severe systemic friction of modern healthcare operations—where payers and providers battle massive, fragmented healthcare data registries, unoptimized value-based payment models, opaque clinical quality benchmarks, and costly claims reconciliation bottlenecks—by deploying a unified, cloud-native data-matching and cloud-edge infrastructure. Moving far beyond traditional, passive electronic data interchange routers or generic data warehouses, Nuna natively unifies deep, multi-source multi-tenant data ingestion, high-concurrency provider attribution modeling, comprehensive clinical cost profiling, and real-time performance tracking networks into its signature data products. Trusted by massive healthcare payers, commercial enterprises, and government projects—including historical architecture of the national Medicaid data platform covering over 70 million lives—the system accelerates complex value-based plan design with production-hardened precision. Under the hood, its sophisticated technical practice orchestrates privacy-first data scrubbing algorithms matching strict HIPAA and SOC 2 requirements, automated predictive modeling for healthcare risks, and deep data linkages that convert messy claims histories into structured, actionable relational databases. What sets Nuna apart is its uncompromising dedication to replacing administrative data paralysis with absolute operational clarity and patient care value; by bridging the gap between highly complex actuarial data pools and frontline care quality maximization, the institution remains the definitive cornerstone of modern data-driven health equity and programmatic value-based execution.
Safety First
- Never pay for a job application.
- Do not share sensitive bank info.
- Verify the client before starting work.