Customer Outcomes Manager

About DevRev: DevRev is fundamentally rewriting the future of work with Computer—our cutting-edge, core AI teammate platform. Backed by elite venture firms Khosla Ventures and Mayfield with over $150M+ raised, DevRev unifies disconnected organizational tools, corporate databases, and isolated workflows into a single AI-ready ecosystem. By embedding autonomous, agentic applications directly alongside corporate teams and enterprise clients, DevRev delivers real-time usage insights, proactive optimization tracks, and effortless automation. We call this Team Intelligence: a fluid human-AI collaboration blueprint designed to dismantle standard SaaS silos and empower workers to solve macro problems together.

Position Overview

We are seeking a highly autonomous, systems-fluent, and technically capable Customer Outcomes Manager to join our unified post-sales organization under a permanent, full-time remote configuration based in the Netherlands. At DevRev, Customer Outcomes is a deliberate convergence of Customer Success and Technical Support into a singular, high-leverage business vertical. Shifting completely away from routine non-regulated administrative data transcription loops, entry-level helpdesk ticketing playbooks, or siloed client handoffs, you will act as the complete end-to-end owner of an enterprise B2B portfolio—resolving root-cause bug defects while simultaneously orchestrating long-term adoption, account renewals, and account health mapping. You will live and breathe an AI-native workflow, treating DevRev’s embedded AI agent (Computer) as your operational leverage multiplier to automate first-line classification, triage, and data fetching while you focus on high-judgment, strategic relationship enablement. This position requires an engineering-minded post-sales professional with 3+ years of customer-facing technical history who manages complex customer accounts fluidly natively using Customer Support, Technical Support, and Project Management primitives, balances commercial metrics with technical diagnostics, and thrives inside a dynamic, playbook-free startup environment.

Key Responsibilities

• Full Lifecycle Account Governance: Take complete, multi-threaded technical ownership of a large enterprise B2B portfolio, driving customer milestones seamlessly from initial go-live onboarding through formal renewal execution natively utilizing Customer Support best practices.
• AI-Augmented Ticket Triage: Supervise and optimize the complete ticket lifecycle, collaborating next to your AI teammate to review, personalize, and validate auto-drafted technical solutions and root-cause analysis (RCA) logs.
• Adoption & Activation Engineering: Build tailored software activation architectures, set clear usage milestones, and guide enterprise accounts from basic integration to deep, multi-app product saturation.
• Telemetry Anomaly Diagnostics: Track real-time client product performance data, capturing system usage dips early via automated anomaly indicators to initialize proactive mitigation outreach before friction escalates natively deploying Technical Support systems.
• Value Quantization & Reporting: Map product utilization data to quantifiable client commercial milestones (such as engineering hours saved or system costs avoided), compiling narrative QBR materials and account health summaries.
• Technical Advisory Consulting: Act as a trusted technical advisor, parsing complex system integration limitations, interpreting developer APIs, and explaining mechanical infrastructure issues cleanly to both enterprise developers and C-suite champions.
• Commercial Expansion Mapping: Track account contractual matrices (ACV metrics), audit feature entitlements against actual resource consumption, and uncover high-probability expansion signals natively using Project Management guidelines.
• Product Feedback Synthesis: Capture repetitive product friction patterns, database bottlenecks, and edge-case bug configurations directly from the field, transferring structured analytics loops back to Core Engineering cells to optimize the product roadmap.

Required Skills & Qualifications

• A minimum of 3+ years of proven, successful professional technology experience operating as a Customer Support Engineer, Technical Account Manager (TAM), Solutions Engineer, Customer Success Architect, or closely matching tech-enabled post-sales capacity.
• Expert Enterprise Systems Command: Meticulous practical experience configuring, running, or navigating prominent cloud application management models—explicitly including modern ticketing suites, CRM databases, developer tools, or workflow automation platforms.
• Deep personal alignment with AI-native workflows, with a demonstrable habit of integrating LLMs or machine-learning tools to automate repetitive reporting and accelerate engineering throughput.
• Grounded baseline technical literacy regarding the web ecosystem, including the capability to creditably discuss APIs, network payloads, and cloud multi-tenancy.
• Outstanding verbal, written, and textual narrative communication strengths in English, with an established background delivering structured technical briefings or commercial arguments with supreme confidence.
• Location Context: Position operates under remote guidelines open exclusively to qualified customer success and technical operations leaders residing permanently within the Netherlands.

Preferred Strategic Indicators (Nice to Have)

• Prior platform or consulting history building out technical client accounts specifically for high-velocity developer tools, high-volume enterprise SaaS ecosystems, or AI-first automation marketplaces.
• Dual operational background demonstrating mastery over both reactive engineering troubleshooting lanes and proactive customer relationship mechanics.
• An adaptable, high-agency persona characterized by strong commercial awareness, high ambiguity tolerance, and an excitement for defining new organizational frameworks rather than following legacy playbooks.

What We Offer

• Top-Tier Netherlands Post-Sales Technical Leadership Remuneration: A highly competitive annual salary package calibrated precisely to your individual systems engineering pedigree and account-retention velocity, backed by prominent venture funding.
• 100% remote workspace infrastructure autonomy open throughout the Netherlands, granting you complete schedule control and freedom from physical office commuting blocks.
• Front-Row AI Revolution Footprint: Elite career landmarks built by pioneering the deployment of agentic AI teammates for major global enterprises, transforming how the customer experience industry operates.
• Comprehensive health and lifestyle preservation frameworks optimized cleanly to your residential region.
• Access to an uncompromised, zero-bureaucracy global remote culture focused on absolute execution, deep peer mentorship, high flexibility to engineer your own desk, and the opportunity to scale your personal impact through advanced automation tools.