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Lucidya
Customer Service 45d ago

Customer Experience Intern

Lucidya
Saudi ArabiaSaudi Arabia
Contract
Not Disclosed
Entry-Level
VT

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Job Description

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The intern will support clear communication between Customer Experience, Product Management, Marketing, and customers by organizing product knowledge, customer feedback, and customer-facing communications.

Key Responsibilities

  • Help align CX and Product Management teams by organizing customer feedback, product questions, and feature requests.
  • Draft and update customer communications through Intercom, email, in-app messaging, and help-center content.
  • Support product marketing materials such as product updates, FAQs, release notes, and customer education content.
  • Identify recurring customer questions and knowledge gaps, and recommend ways to improve communication and product adoption.
  • Maintain shared knowledge resources and provide concise summaries of customer insights to internal teams.

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Lucidya is a premier AI-powered Customer Experience Management (CXM) and social listening platform engineered specifically for the MENA region. Founded in 2016, the company has revolutionized how brands understand and engage with their customers by cracking the code on complex Arabic natural language processing (NLP). Under the hood, Lucidya utilizes proprietary AI models capable of analyzing millions of conversations across social media, web channels, and direct customer feedback in real-time, accurately detecting sentiment across dozens of distinct Arabic dialects. Their comprehensive suite includes social listening, omnichannel customer service, and advanced audience segmentation. Their primary target audience consists of enterprise brands, government entities, and marketing agencies across the Middle East who need deep, culturally accurate insights to drive business decisions and protect their brand reputation. What sets Lucidya apart in the global CX landscape is its hyper-localized AI architecture, outperforming standard, western-centric NLP models in Arabic text analysis and empowering organizations to build deeply resonant, data-driven customer experiences.

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