VIP Support Manager

TENTENS Tech develops social discovery platforms for over 20 million users worldwide.

The TENTENS Tech team today consists of 250+ people, where everyone acts as a CEO in their role and influences the collective result. We operate in a 10/10ths style: we keep our course on the goal, ask the right questions along the way, and don’t stop at ‘good’—only maximum and a bit more. If you recognize yourself in this description and are ready to accelerate with us, let’s get acquainted!

We are currently looking for a VIP Support Manager to help us raise the bar of results together.

How does the work actually proceed?

• You build long-term relationships with your own base of premium users—they know you by name and reach out to you specifically;

• You provide end-to-end support for users: resolving daily requests, handling complex cases, and working with situations where users plan to leave the product;

• You independently manage communication via email, online chats, and calls, and are responsible for the quality of the experience with your user base;

• You work with AI and automation, which handle routine tasks and allow you to focus on communication and finding the best solutions;

• You become the voice of the user within the team: you notice insights, pass them on to the product, and directly influence the improvement of the user experience.

What do we expect from you?

• English proficiency at B2 level: written communication is the primary working tool, and speaking is for calls;

• 2+ years of experience working with clients in roles such as support, account management, sales, or customer success. The most valuable for us is experience with the premium/VIP segment or high-value clients;

• You write communications that get responses: personalization, a lively tone, and a clear call to action;

• You explain complex things in simple terms, without unnecessary technical jargon;

• You keep the focus of the conversation on calls and chats and handle objections;

• Willingness to work in evening shifts, with a 5/2 schedule (16:00–00:00);

Bonus:

• Experience working with Western markets (USA, Canada, Europe);

• Experience with Zendesk or similar platforms;

Join a team where we create technologies that expand the boundaries of possibility and drive the industry forward!