Customer Engineer at Federato
United StatesDoes Federato sponsor H-1B visas?
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Job Description
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There’s nothing more exciting than transforming an industry that’s been stagnant for decades.
Federato is an AI-native platform that’s bringing agentic AI to the full policy lifecycle. We’re aggressively transforming how insurance work gets done, and the world is paying attention: we’ve raised $180 million, including a $100 million Series D from Goldman Sachs. We have powerful product-market fit, and we’re growing fast globally.
You’ll get to work on complex problems with one of the most advanced AI teams you’ll find anywhere. If you’re the person we need, you know that AI bolted onto legacy systems is too weak to matter. That’s why we built our platform to be AI-native from day one. That’s why you can do here what you can never do at a legacy software company: move fast and prove it, not theorize it. We think from first principles. You’ll work on problems that matter, building software that fundamentally changes how insurance operates.
Role Overview
As a Customer Engineer at Federato, you’ll be a hands-on role in helping insurance carriers and MGUs realize the full power of the Federato platform. You’ll partner with Sales to lead technical discovery, solution design, and demo delivery. You’ll also co-create the systems, tools, and content that drive our early CE motion.
What You’ll Be Doing:
- Own technical sales engagements from discovery through close
- Deliver tailored, high-impact demos focused on business outcomes
- Translate customer workflows into Federato configurations including quoting, rating, endorsements, and portfolio optimization
- Lead RFP and security questionnaire completion in collaboration with Product and Security teams
- Build and maintain reusable demo environments reflecting target customer segments
- Develop onboarding materials, configuration libraries, and example rating logic
- Partner with the Manager, Pre-Sales, and Product Marketing to refine messaging frameworks and technical collateral
- Co-define and continuously improve the pre-sales lifecycle (discovery, solutioning, handoffs, etc.)
- Contribute to shared team assets like:
- Discovery playbooks
- Configuration scopes and success criteria templates
- Demo setup guides and walkthroughs
- Collaborate with Product and Engineering to align roadmap with customer pain points
- Surface recurring objections and product gaps with clarity and context
- Provide post-sale context to Implementation & Customer Success
Who We Hope You Are:
- 6–10+ years in technical presales/solutions engineering
- Hands-on experience in demos, architecture design, and enterprise sales support
- Strong insurance domain knowledge (or curiosity to learn quickly)
- Familiarity with policy lifecycle management, rating, quoting, and underwriting systems
- Ability to communicate technical value to both execs and practitioners
- Coding competence in JavaScript and SQL
- Fluency with AI tools such as Gemini and Claude for building and configuring systems
- Experience working at high-growth, early-stage startups
- Nice to have: Degree in Computer Science, Software Engineering, Information Systems, or equivalent
- Up to 30% travel
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Federato
View Company ProfileFederato is a forward-thinking technology firm that is pushing the boundaries of innovation. As a leader in its field, Federato is committed to delivering cutting-edge solutions that meet the evolving needs of its customers. With a strong focus on research and development, the company is constantly seeking new ways to improve its products and services, ensuring that they remain at the forefront of the industry. Federato's team of expert professionals is dedicated to providing exceptional service and support, working closely with clients to understand their unique requirements and develop tailored solutions that exceed their expectations. Through its commitment to excellence and innovation, Federato has established itself as a trusted and reliable partner for businesses and organizations seeking to stay ahead of the curve. With a strong foundation in technology, Federato is poised for continued growth and success, expanding its reach and influence in the years to come. The company's dedication to innovation, customer satisfaction, and employee development has created a positive and dynamic work environment, fostering a culture of collaboration and creativity. As a result, Federato has become a desirable destination for top talent, attracting individuals who share the company's passion for innovation and its commitment to making a meaningful impact. With its sights set on the future, Federato is well-positioned to capitalize on emerging trends and opportunities, driving growth and success for itself and its clients. The company's emphasis on sustainability, social responsibility, and community engagement has also earned it a reputation as a responsible and caring corporate citizen. By prioritizing the well-being of its employees, customers, and the environment, Federato is building a lasting legacy that extends far beyond its business operations. Through its pioneering approach to technology and its unwavering commitment to excellence, Federato is redefining the standards of its industry, setting a new benchmark for innovation, quality, and customer satisfaction. As the company continues to evolve and expand, it remains focused on its core values, ensuring that its pursuit of growth and success is always guided by a deep sense of purpose and responsibility.
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