Customer Care Representatives - PST Time Zone Preferred

Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group, the premier manufacturer of functional products for the home and outdoor space found in over 60 countries. Jacuzzi Bath Remodel is the fastest-growing business unit of Jacuzzi Group with 13 successful locations launched nationwide.

Jacuzzi Bath Remodel is currently hiring Customer Care Representatives in the PST time zone.

If you enjoy providing outstanding customer service, have a great personality, and want to develop a lasting career, we want you to join our team! Our top candidate will have previous Customer Service experience, a strong background in exceeding customer expectations, be extremely detail-oriented, reliable, and efficient.

DUTIES/RESPONSIBILITIES

• Responsible for reviewing sales contracts to ensure the proper product is included and sent out for ordering.
• Provide constructive feedback to the Jacuzzi Sales team concerning incorrect measurements or any discrepancies related to pricing on contracts.
• Conduct an introductory call with new customers to discuss the products they have ordered and schedule a tentative installation date.
• Assist in scheduling service/repair work for customers and providing updates.
• Must be comfortable operating in ERP systems to make change orders for customers.
• Review quality standards and customer satisfaction/reviews in a timely fashion.
• Provide excellent customer service to our current & past clients.
• Provide assistance to customers throughout the period of sales and installation.
• Other duties as assigned.

HOURS

• Monday–Friday and potential for one Saturday per month.
• 10:00 AM PST – 6:30 PM