Croatian Speaking Support Specialist

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support sectors. We are dedicated to facilitating seamless career transitions, ensuring that candidates find exceptional opportunities that align with their professional ambitions.

Key Responsibilities

• Deliver expert support to customers via phone, email, and live chat in Croatian, maintaining the highest standards of the Customer Support Services industry.
• Resolve technical and general inquiries with efficiency and empathy to ensure maximum user satisfaction.
• Document customer interactions accurately within our internal CRM systems to maintain comprehensive account history.
• Collaborate with international teams to optimize support workflows and contribute to the company’s service performance metrics.
• Stay updated on product knowledge and service policies to provide precise and helpful information to all users.
• Participate in team briefings and training sessions designed to enhance your performance for the monthly performance bonus.
• Act as a primary cultural and linguistic bridge for Croatian-speaking clients navigating our support platforms.

Requirements

• Native or fluent Croatian (spoken and written) is mandatory for this role.
• Professional proficiency in English to collaborate within our international corporate environment.
• Valid EU passport or a valid work permit allowing employment in Bulgaria.
• Strong communication skills and a passion for problem-solving within the Customer Support Services sector.
• Prior experience in a support environment is considered an advantage.
• A positive, proactive mindset with the desire to excel in a fast-paced, modern workplace.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training programs to ensure your success.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel) for a stress-free transition to your new home.
• Generous Monthly Performance Bonus based on your individual achievements.
• Ongoing career development and clear paths for internal promotion.
• A vibrant, multicultural working environment in the heart of Sofia.

Life in Bulgaria

Bulgaria offers an incredible quality of life, characterized by a perfect blend of ancient history and a modern, rapidly growing business hub. As a professional, you will find that Bulgaria provides a warm climate, stunning mountainous landscapes, and a lively social scene in the capital city of Sofia. The country is known for its affordability, allowing you to enjoy a high standard of living while you build your career.

Relocating to Bulgaria is a life-changing experience, with a welcoming international expat community and a world-renowned culinary culture. Whether you are looking for networking opportunities or simply a better work-life balance, Bulgaria remains a top destination for ambitious professionals.