Croatian Speaking Customer Support Specialist

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to bridging top-tier talent with the world’s most influential brands. We specialize in sourcing multilingual professionals for elite roles, ensuring that every placement we make empowers careers and drives excellence within the global customer support services industry.

We are currently looking for a motivated professional to join our team as a Croatian Speaking Customer Support Specialist in Bulgaria. This unique position offers the perfect opportunity to kickstart your international career while benefiting from a fully comprehensive relocation support package.

Key Responsibilities

• Deliver exceptional omnichannel support to Croatian-speaking customers, setting the benchmark for the customer support services industry.
• Resolve complex inquiries through phone, email, and live chat, ensuring high levels of customer satisfaction.
• Maintain comprehensive knowledge of company products and services to provide accurate and efficient troubleshooting.
• Document all customer interactions accurately within our CRM system to ensure seamless service continuity.
• Collaborate with cross-functional teams to identify and escalate recurring issues, contributing to process improvements.
• Meet and exceed performance targets and quality standards established for the customer support team.
• Stay updated with the latest industry trends and company policies to ensure top-tier service delivery.

Requirements

• Native or fluent Croatian (spoken and written).
• Valid EU passport (mandatory for this role).
• Professional fluency in English to communicate within our international office environment.
• Previous experience in customer-facing roles, preferably within the customer support services sector.
• Strong problem-solving skills and the ability to maintain composure under pressure.
• A positive, proactive mindset and a desire to relocate for this exciting career opportunity.

Benefits

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• Vibrant, multicultural work environment and networking opportunities.
• And Much More...

Life in Bulgaria

Choosing one of our many jobs in Bulgaria means stepping into a vibrant culture where modern city life meets historic charm. Bulgaria is renowned for its stunning mountain ranges, beautiful Black Sea coastline, and a climate that offers the perfect balance of sun and seasons, making it a fantastic destination for expatriates.

Beyond the professional landscape, living in Bulgaria provides an incredibly high quality of life with an affordable cost of living. From savoring delicious local cuisine to exploring bustling metropolitan hubs, those who secure a Croatian-speaking job here will quickly find that Bulgaria is a welcoming and dynamic place to call home.