Croatian Speaking Customer Support Representative

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-leading organizations in the Customer Support Services sector. As a trusted partner in global human capital, we specialize in facilitating career-defining opportunities that bridge borders and foster professional excellence.

Job Overview

We are currently seeking a motivated professional for a Croatian Speaking Customer Support Representative position in Bulgaria. This role is a perfect match for individuals eager to excel in the Customer Support Services industry while enjoying a vibrant international lifestyle, supported by our comprehensive relocation assistance.

Key Responsibilities

• Provide exceptional service to clients via phone, email, and live chat within the Customer Support Services sector.
• Resolve complex customer inquiries with professionalism, maintaining high satisfaction standards in your native language.
• Document all interactions accurately within the internal database to ensure seamless service delivery.
• Collaborate with cross-functional teams to identify and resolve recurring product or service issues.
• Stay updated on product knowledge and internal procedures to provide the most accurate assistance possible.
• Contribute to the positive reputation of the company by delivering consistent, high-quality customer experiences.

Requirements

• Native or fluent Croatian (spoken and written).
• Valid EU passport (mandatory).
• Strong interpersonal skills and a passion for helping customers in the Customer Support Services industry.
• Previous experience in a customer-facing role is considered a strong advantage for this Croatian-speaking job.
• Ability to work on-site in Sofia, as this role is specifically for jobs in Bulgaria requiring physical presence.
• Good command of English to facilitate communication within our international work environment.

Benefits

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure you succeed in your new role.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) for a stress-free transition.
• Monthly Performance Bonus linked to your individual success.
• Opportunity to build your career in a dynamic international environment with many jobs in Bulgaria available for growth.
• And Much More...

Life in Bulgaria

Sofia, the heart of Bulgaria, offers a unique blend of historical charm and modern urban living, making it an ideal destination for professionals. Living in Bulgaria provides an exceptional quality of life, featuring a pleasant climate, affordable living costs, and a thriving cultural scene that is increasingly attractive for those seeking Croatian-speaking jobs in an international hub.

Beyond the workplace, you will find that Bulgaria is a land of beautiful landscapes and friendly locals, perfect for exploring on your weekends.