Croatian Speaking Customer Service Agent

Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We pride ourselves on delivering bespoke recruitment solutions that empower professionals to advance their careers in dynamic, high-growth international environments.

Job Overview

We are currently seeking a motivated professional for a Croatian Speaking Customer Service Agent position in Bulgaria, providing high-quality support within the competitive customer support services industry. This is an exceptional opportunity to join a diverse, international team in the vibrant city of Sofia, where you will play a pivotal role in delivering excellence to our global partners.

Key Responsibilities

• Act as the primary point of contact for clients, delivering professional assistance within the customer support services sector.
• Efficiently resolve inquiries via phone, email, and live chat while maintaining the highest standards of quality.
• Ensure customer satisfaction by providing accurate and timely information in your native Croatian language.
• Document all interactions and data within the company CRM system with precision and attention to detail.
• Collaborate with internal departments to troubleshoot complex issues and improve service workflows.
• Stay updated on product developments and internal policies to provide expert-level support.
• Uphold the brand's reputation by demonstrating empathy, patience, and expert problem-solving skills in every interaction.

Requirements

• Native or fluent Croatian (spoken and written) is mandatory for this role.
• Fluency in English is required for internal communication and training purposes.
• Previous experience in the customer support services industry is considered a strong advantage.
• Strong communication skills and a passion for delivering an excellent customer experience.
• Ability to thrive in a fast-paced environment while handling Croatian-speaking jobs with professionalism.
• EU citizenship or legal authorization to work in Bulgaria.

Benefits

What We Offer

• Competitive Monthly Salary package.
• Fully Paid Professional Training upon onboarding.
• Comprehensive Private Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) for those moving for this Croatian Speaking Customer Service Agent position in Bulgaria.
• Monthly Performance Bonus linked to individual and team KPIs.
• A modern, collaborative office environment in the heart of the city.
• Ongoing career development and professional growth opportunities.