Content Strategist

Position summary

Nava is at the forefront of reimagining how our government serves its people, and we’re looking for a Content Strategist to oversee and work on complex, long-term content projects that drive our mission forward. In this role, you will work on small teams to drive the content strategy forward for programs that affect millions of Americans. You will assist your fellow designers in developing tools, processes, and policies to support effective user-centered communications. Your work will also include drafting, editing, managing, and distributing content. The content strategist role requires an individual comfortable with rapidly evolving, ambiguous situations who are able to adapt to changing tactical circumstances and chart a course through uncertainty. You’ll bring us closer to the people we ultimately serve, and help set high standards for our teams in terms of simplicity, empathy, and accessibility.

What you'll do

• Create content-focused strategic and tactical recommendations, such as content modeling and taxonomy development
• Plan and implement scalable enterprise-wide content initiatives
• Align diverse client stakeholders on a common goal
• Develop content creation processes and editorial workflow
• Build and adapt deliverables to meet client needs solving client problems with well-reasoned plans, strong communication, creative approaches, and optimism
• Research and develop information architecture and content
• Train and mentor mid-level teammates and external partners consultants

Required skills

• Depth of experience leading complex, long-term content projects (E.g. CMS migration, content development)
• Experience building information architecture specifically content hierarchy and information organization
• Understanding of analytics planning and tracking
• Experience with content curation or editorial planning
• Ability to build and form strong relationships with the internal team and external partners
• Self-directed, requiring minimal supervision.
• An adaptive, empathetic, collaborative, and positive mindset
• Excellent written and verbal communication skills, technical and otherwise

Desired skills

• Leverages a human-centric approach to building compelling storytelling
• A strategic approach to leveraging multimedia as a part of designing and architecting engaging content
• Experience developing content modeling and working with SEO and metadata
• Familiarity with content management systems
• Previous experience developing systems for re-using content and for architecting (organizing) information to be most effective for users is also helpful.
• Comfortable sitting side by side with engineering or delivery management to go through details
• Experience working in an agile, multidisciplinary team environment

Other requirements

All roles at Nava require the following:

• Legal authorization to work in the United States
• Ability to meet any other requirements for government contracts for which candidates are hired
• Work authorization that doesn’t require visa sponsorship, now or in the future
• May be subject to a government background check or security clearance, depending on the contract