Compliance Officer - Managed IT Services

We are seeking a detail-oriented Compliance Officer to join our Managed IT Services team. In this role, you will support our Managed Compliance service offering, helping clients navigate annual risk assessments, policy management, and remediation efforts across multiple regulatory frameworks. You will work closely with our technical team and directly with client stakeholders to ensure compliance requirements are understood, tracked, and completed on time.

Key Responsibilities:

• Compliance Assessments
• Conduct annual risk assessments for clients using our Compliance Manager Portal (Kaseya)
• Administer and manage assessments related to HIPAA compliance, general business risk, and CMMC (Cybersecurity Maturity Model Certification)
• Interview client administrators and stakeholders to gather accurate information needed to complete assessments
• Analyze assessment results and identify areas of risk or non-compliance
• Setup final report to send to customer admins
• Policy Library Management
• Set up and maintain each client’s policy library within the Compliance Manager Portal
• Review, update, and manage key organizational policy documents, including the Privacy and Security Manual, Business Continuity and Disaster Recovery (BCDR) Plan, and Incident Response Plan
• Ensure policies remain current, accurate, and aligned with applicable regulatory requirements
• Remediation & Ticketing
• Create and manage remediation tickets resulting from assessment findings
• Update required policy documentation as part of ticket remediation work
• Accurately log time entries into the ticketing system for all compliance-related work
• Track remediation items through to completion, following up with clients and internal team members as needed