Collections Agent

At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership and financing options to make e-mobility accessible and empower our customers to succeed.

The Role

Monitor and track overdue accounts, using established protocols to secure timely payments.

Maintain accurate and up-to-date records of delinquent accounts, including payment arrangements, communications, and invoices.

Provide exceptional customer service to balance high customer satisfaction with effective collections efforts.

Collaborate with other departments to resolve customer issues and disputes efficiently.

Prepare and provide regular reports on debt collection activities and progress.

Adhere to all state and federal collection laws and regulations, ensuring compliance in all activities.

Requirements

• 1+ years of experience in Collections
• Fluent in English (at least C1 level), knowledge of additional languages such as French/Arabic/Spanish is an advantage.
• Proficiency with Microsoft Office and Google Workspace
• Strong negotiation skills, attention to detail, and the ability to handle challenging customers.
• High-speed internet connection, personal computer, and headset.
• Knowledge of state and federal collection laws (preferred).

Working Hours:

• 40 hours a week with 8-9 hour shifts, scheduled within the 9:00 AM to 8:00 PM EST time frame.
• Shift assignments may vary, with start times adjusted to ensure coverage throughout the operating hours.

Benefits

• Competitive salary with performance bonuses
• Friendly and supportive team
• Opportunity to work and grow professionally at an international level