Client Services Representative
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Job Description
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As a Client Services Representative, you are responsible for validation and maintenance of critical provider information in the system. This includes performing online research and/or conducting phone calls to obtain/verify information on file. You will also assist Senior Client Services representatives with client/administration requests.
Primary Responsibilities:
- Perform research internally and externally (via internet) to obtain supporting information within the Data Management department.
- Have the ability to identify information by categorizing and recognizing differences and similarities.
- Interact with providers to obtain and verify necessary information.
- Work assigned provider data queues.
- Develop a comprehensive understanding of our various products.
- Adhere to client specific and Reliant protocols, scripts, and other requirements.
- Perform other job-related duties and special projects as required.
- Other duties as assigned
Qualifications:
- 2-3 years of related job experience in health insurance and customer service.
- Experience conducting outreach to providers via phone calls or other communication means.
- Broad healthcare policy and payment understanding.
- Experience with claims workflow tools or systems.
- Experience with cross-team collaboration.
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Reliant Health Partners
View Company ProfileReliant Health Partners (operating at relianthp.com) is a medical claims repricing and cost containment platform engineered for self-funded and fully insured health plans. Founded in 2010 by Wade and Jason McLaren, the company pioneered the Fair Market Pricing practice within the medical claims repricing industry, headquartered in Collierville, TN. Unlike traditional approaches that rely on static pricing models, Reliant leverages dynamic repricing technology to analyze and negotiate medical claims in real time, ensuring employers achieve sustainable cost reductions without disrupting plan design or employee benefits. Under the hood, its proprietary algorithms and data-driven methodology identify overpayments, optimize reimbursements, and enforce fair market pricing for out-of-network providers. This allows employers and insurers to slash unnecessary healthcare expenditures—often saving thousands annually—while maintaining high-quality care for participants. Though specific funding details are not publicly disclosed, the company has reinforced its market leadership through continuous innovation and client-centric solutions, reinforcing its reputation as a leader in healthcare cost optimization.
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