Client Renewals Manager
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Job Description
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You'll own a portfolio of client renewals from start to finish — spotting friction points before they become problems and driving every deal to a smooth, on-time close. This isn't a paperwork job; it's a relationship and momentum job.
YOU WILL
- Manage a portfolio of client renewals end-to-end each month, identifying and helping mitigate roadblocks at an early stage, ensuring successful, on-time completion of processes and contract execution.
- Specific responsibilities include:
- Trigger introductory e-mails at least 60 days in advance of client renewal date
- Send agreements to clients via Docusign
- Ensure timely follow-ups for all client renewals within your portfolio
- Schedule and facilitate client meetings as needed
- Record all client communications to Salesforce
- Promptly escalate non-responsive or disengaged clients
- Populate tracking tool with all updates
- Finalize Renewals by updating Netsuite and Salesforce
YOU BRING
- A highly proactive, “can-do” attitude
- Strong written and verbal communication skills
- Solid critical thinking/problem-solving skills
- Experience in successfully leveraging AI tools including Claude, ChatGPT, etc.
- Intermediate Excel skills
- Ability to successfully manage multiple priorities simultaneously
- 2+ years of related experience
This role is a launchpad, not a ceiling. As part of a fast-growing organization, you'll have real, visible runway to grow — whether that's advancing into senior renewals or account management roles, moving into revenue operations or leadership, or carving out a specialty in the AI-driven tools reshaping how this work gets done. We invest in people who show initiative, and we promote from within.
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Ncontracts
View Company ProfileNcontracts is a premier, enterprise-grade governance, risk, and compliance (GRC) platform engineered to orchestrate massive-scale financial service ecosystems and intelligent frictionless regulatory workflows. Operating as a highly integrated Integrated Risk Management (IRM) hub, the company eliminates the operational friction of traditional manual auditing and fragmented regulatory research by seamlessly deploying advanced AI-driven compliance telemetry, attorney-backed expert knowledge bases, and cohesive risk-remediation frameworks. Moving beyond rigid legacy point-solutions and disjointed tracking spreadsheets, Ncontracts empowers over 5,000 financial institutions, Tier-1 banks, credit unions, and high-growth fintechs to dynamically synchronize their enterprise risk pipelines with elite autonomous execution across vendor management, lending compliance (including HMDA, CRA, and 1071 mandates), business continuity, and audit oversight. Under the hood, their sophisticated proprietary data infrastructure—featuring tools like Ncomply, Nquiriy, and Complaint Ntelligence—natively handles complex transaction-log ingestion, instantaneous AI-powered complaint categorization routing, and automated regulatory change building, reducing compliance workloads by up to 33% and unlocking 2x cost savings through automation. What sets Ncontracts apart is its uncompromising dedication to frictionless risk orchestration; by bridging the gap between highly technical federal regulations and accessible, auditable cloud UI dashboards, the platform empowers financial operations to radically accelerate their exam-readiness velocity, optimize operational risk economics, and build an unassailable foundation for continuous commercial dominance in the modern heavily regulated landscape.
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