Claims Training Specialist

ERGO NEXT’s mission is to help entrepreneurs thrive. We’re building the only technology-led, full-stack provider of small business insurance, transforming the customer experience across the industry.

Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized, and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow.

This is a full-time hybrid position within the Claims Department. The primary focus of the role is training delivery and content development, but the secondary focus will be claim handling and related duties. During training downtime, this position will support the department in other capacities, which may include administrative work and/or handling claim files. As training demand grows, responsibilities will shift increasingly toward dedicated training work.

What You’ll Do:

• Assist with the development of Claims Department training curriculum
• Plan, prioritize, and identify training needs for new projects, initiatives, and change, including preparation of communication tools
• Participate in delivering training sessions to the Claims department on policies, procedures, and Best Practices
• Create and maintain training content, job aids, and reference materials for the Claims team
• Partner with Claims Leadership in ensuring that the Department meets its objectives and goals
• Lead people to change, moderating discussions, building moments of reflection, being an expert, sharing expertise, presenting, mentoring, etc.
• Assist with identifying knowledge gaps, creating, and implementing solutions to improve employee performance
• Provide administrative support to the Claims Department during training downtime
• Handle or assist with claim files during training downtime to support department workload and maintain hands-on claims expertise
• Keep up to date with developments in the claims industry
• Perform other duties and special projects as assigned

What We Need:

• 5+ years of claim handling experience in Commercial Auto, General Liability, Professional Liability
• 3+ years experience in training program development
• Strong communication, collaboration, interpersonal, leadership, and organizational skills are necessary
• Subject Matter Expert with detailed knowledge of marketplace activities, industry concepts, and best practices
• Advanced Research Skills to ensure that learning materials are relevant and inspiring
• Engaging, Enthusiastic, and Effective Communication Skills — clear, concise delivery that can meet various learning styles, create an active learning atmosphere
• Creative thinker with a flexible and strategic approach that fits any environment
• Active listener, able to ask the right questions, recognize, and offer solutions to meet the needs
• Adaptable to a fast-paced and ever-changing environment, comfortable shifting between training, administrative, and claim handling responsibilities as department needs evolve
• Bachelor’s Degree required in business, education, training, or communications
• Insurance coursework (i.e., CPCU, IIA) preferred