Chief of Staff to the Chief Client Officer (CCO)

About the Role

NewtonX’s Client Delivery organization is the engine of our business — delivering research projects, survey completes, and B2B market research for the world’s leading companies. The organization spans Customer Success, Operations, Programming, and Community Growth, the expert community that powers our completes.

We are looking for a Chief of Staff to the Chief Client Officer (CCO) who blends strategic thinking, operational rigor, and hands-on execution. This is a highly strategic role: you will drive large-scale initiatives across the organization, own our PMO strategy while staying in the details, and directly own one of our most important growth mandates — scaling our expert community. You will be a force multiplier for the CCO and a key liaison across departments.

Key responsibilities include:

• Driving strategic scale initiatives: Partner directly with the CCO to manage and drive core strategic initiatives across Customer Success, Operations, and Programming — moving them forward hands-on while shaping the broader strategy

• Leading the PMO: Balance being in the weeds driving impact with managing a larger portfolio — prioritizing, delegating, tracking, and driving initiatives to measurable outcomes

• Serving as cross-functional liaison: Act as the key connection point for strategic initiatives with other departments, ensuring alignment and effective decision making across the organization, including with Product, Strategic Insights and the Commercial teams.

• Owning community management and growth: Work directly with the Director of Growth and the CCO to own and drive the growth of our expert community, including:

  • Building and executing a community management playbook to drive up engagement

  • Identifying and rolling out new, innovative growth initiatives to grow the active community 3–5x over the next two years — including partnerships, paid channels, and beyond

  • Establishing tracking, measurement, and reporting to drive effective decision making and demonstrate measurable impact

• Driving AI enablement: Work closely with our AI Enablement Director to roll out AI automations across our workflows and drive their adoption and measurable impact

• Leveraging AI as a core skill: Independently drive initiatives using leading AI tools from analysis and prototyping to workflow automation

Who You Are

• 6–7+ years of experience, including top-tier management consulting (e.g., MBB) and / or an operating / growth role driving strategic and business impact

• Strategic operator who balances strategy, operations, and direct hands-on impact — comfortable setting direction and doing the work

• Exceptional program manager who has led multiple concurrent, cross-functional initiatives and driven them to measurable outcomes

• AI-fluent — uses AI tools (e.g., Claude) daily to work faster and smarter, and excited to help scale AI-driven workflows across a department

• Growth-minded, with experience or strong interest in community, partnerships, or paid growth channels

• Data-driven decision maker who builds reporting and measures impact rigorously

• Strong communicator to stakeholders across seniorities (associates through C-suite) and functions (e.g., Sales, Product, Marketing)

• Collaborative problem solver who fosters a positive and supportive environment

• Bachelor’s degree in a relevant field (e.g., business, engineering, social sciences); MBA preferred but not required

What We Offer

• Competitive compensation – Base salary, annual performance bonus, and employee equity plan. (Salary may vary based on skills, experience, performance, and location.)

• Hybrid (NYC) or remote work setup

• Career growth & leadership opportunities

• Excellent benefits – Medical, dental, and vision insurance

• 401k match with immediate vesting

• Holidays, parental leave, and unlimited PTO

• A diverse, collaborative, and innovative culture where we invest in and celebrate each other’s success

• Variety of virtual and in-person activities + yearly offsite company retreat