Certified Pharmacy Technician - Patient Support Advocate

Are you a Pharmacy Technician who is passionate about patient care, medication access, and making a meaningful difference in patients' lives? Join our team as a Patient Support Advocate, where you'll serve as a trusted resource for patients, providers, insurance companies, and financial assistance programs to help remove barriers to treatment and improve medication adherence.

In this rewarding role, you'll combine your pharmacy knowledge, insurance expertise, and patient advocacy skills to help patients navigate complex healthcare systems and gain access to life-changing medications.

What You'll Do

As a Patient Support Advocate, you will:

✅ Communicate directly with insurance companies to facilitate medication approvals and prior authorizations.

✅ Navigate pharmacy operating systems to enter data, adjudicate test claims, and develop follow-up action plans.

✅ Document patient concerns, prior authorization status, and financial assistance needs across multiple databases, electronic medical records (EMRs), and email platforms.

✅ Collaborate with physicians' offices to ensure patients receive optimal care and access to prescribed therapies.

✅ Maintain complete and accurate records of all patient communications and case activity.

✅ Assist patients with pharmacy insurance claims and medication access challenges.

✅ Partner closely with pharmacists and pharmacy liaisons to deliver an integrated, high-quality patient care experience.

✅ Provide compassionate phone support to patients, helping them manage refills, medication adherence, and pharmacy-related questions.

✅ Research and investigate information to support informed decision-making and patient outcomes.

✅ Manage, organize, and update data using various database applications.

✅ Identify operational opportunities, recommend improvements, and support enhanced productivity, quality, and customer service standards.

✅ Analyze trends, resolve issues, implement solutions, and contribute to continuous process improvement initiatives.

✅ Serve as a value-added business partner to stakeholders throughout the organization.

✅ Protect confidential patient and organizational information in accordance with company policies.

✅ Stay current with industry trends and best practices through continuing education, professional publications, networking, and professional organizations.

✅ Perform other duties as assigned.

What Success Looks Like

The ideal candidate is:

• Patient-focused and compassionate
• Detail-oriented with strong organizational skills
• Comfortable navigating multiple technology platforms and pharmacy systems
• Experienced in pharmacy insurance, prior authorizations, and financial assistance processes
• An effective communicator who excels in phone-based patient support
• A collaborative team player who enjoys solving complex problems

Qualifications

Required Experience

• Minimum 1+ year of Pharmacy Technician experience

Education

• High School Diploma or GED required

Licensure & Certification

We are seeking experienced Pharmacy Technicians who are:

• State registered or state certified as a Pharmacy Technician, where applicable
• National certification (CPhT or equivalent) required