Operations Manager - DashMart

DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality. Customers order their convenience, grocery, retail, and prepared foods in the DoorDash app, and our team members fulfill orders in a real, brick-and-mortar store, for Dashers to deliver. We’re open early and close late - some sites even run 24/7!

We’re looking for a people-focused leader and experienced operations specialist to lead some of our DashMart facilities.

You’re excited about this opportunity because you will…

• Lead: recruit, lead, coach & retain a high-performing team of Site Managers (4+ direct reports), Assistant Site Managers, Shift Leads, and Operations Associates (30+ indirect reports). As a leader, you are a culture carrier. The tone starts with you.
• Own: From first principles, you will spend most of your time physically onsite managing and overseeing the day-to-day operations of 4-6 DashMart locations, ensuring all site processes run smoothly, efficiently and safely. Responsible for market metric performance (quality, storefront reliability, efficiency, and profitability) by identifying opportunities, and implementing growth plans to achieve goals.
• Strategize: by executing process improvement pilots & projects with cross-functional stakeholders to drive operational efficiencies while maintaining positive employee experience. Contribute to market expansion and scaling efforts by ensuring that sites execute against increased demand, operational best practices, and driving results against operational key metrics.
• Change Management: Own site-level culture and change management by leading adoption of operational best practices, activating team engagement, and channeling frontline insights to influence cross-functional decisions.
• Delight customers: Work cross-functionally with central teams to ensure your site offers customers the best experience on each and every order and provide your team with the tools, resources and support needed to achieve these goals.

We’re excited about you because…

• You act like an owner. You do what it takes to support a 24/7 business committing to a flexible schedule aligned to being onsite regularly based on business needs, including non-traditional hours, weekends, and holidays.
• You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking
• You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments
• You’re analytical. You let data win arguments. You are a data-first problem solver with excellent Excel / data analysis skills.
• You’re relentless. You do what it takes to win, no matter what
• You’re a proven leader. You have led & managed teams of 15+ employees and/or multi-locations.
• You have 3+ years’ experience: In Operations, Retail/Warehouse Management, Strategy or related field
• You are within a reasonably commutable distance to a DashMart in the advertised location.

Bonus Points:

• Experience starting or scaling a successful startup.
• You have operational experience in logistics and/or Fulfillment Center/Warehousing.
• Prior experience in managing high volume operations and team members within various local labor market requirements
• You have multi-unit management experience
• You have built and trained high performing teams.