Business Operations and Process Improvement Analyst

About the Role

In this role, you will support business operations and process improvement initiatives within a fast-paced supply chain environment. Your day-to-day work will focus on reviewing operational data, documenting current-state processes, identifying inefficiencies and waste, and helping develop improved, standardized workflows.

You will use tools such as Microsoft Visio, Excel, and other business applications to create process maps, task documentation, and work instructions. You will partner with stakeholders to understand process requirements, validate data and system alignment, and identify opportunities to reduce manual or redundant activities through standardization and automation.

What You'll Do

• Support Lean Six Sigma and continuous improvement initiatives focused on reducing process waste and improving operational efficiency.
• Document and map current-state ("as-is") business processes using Microsoft Visio.
• Analyze business processes to identify manual, redundant, inefficient, or unnecessary steps.
• Develop future-state process maps and support implementation of improved workflows.
• Create and maintain standard operating procedures, task documentation, work instructions, and process guides.
• Review operational data and system information to identify discrepancies, trends, gaps, and opportunities for improvement.
• Perform data entry and data validation activities to maintain system accuracy and alignment.
• Track process improvement activities, deliverables, and implementation progress.
• Support standardization initiatives across business processes and workflows.
• Identify opportunities for automation and recommend improvements that reduce manual effort.
• Establish and document business processes and supporting controls.
• Maintain project communications, business metrics, documentation, and related records.
• Support project and work breakdown structures as needed.
• Monitor project activities, timelines, costs, and expenditures when applicable.
• Review business requirements, cost information, contracts, or related documentation as assigned.
• Collaborate with stakeholders and leadership to understand process changes, requirements, and priorities.
• Communicate process findings, recommendations, and status updates clearly to business partners.
• Maintain a high level of attention to detail when working with operational data, documentation, and process records.

What You'll Bring

• Bachelor's degree in Business, Business Management, Economics, Finance, Accounting, Operations, or a related field.
• 2–4 years of relevant professional experience in business operations, business analysis, process improvement, project coordination, or a related field.
• Hands-on experience with Lean Six Sigma principles and process improvement methodologies.
• Experience analyzing business processes to identify waste, inefficiencies, redundancies, or opportunities for improvement.
• Experience creating and maintaining business process documentation.
• Proficiency with Microsoft Office applications, particularly Microsoft Excel and Microsoft Word.
• Strong verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to analyze information, identify trends, and translate findings into actionable business improvements.
• Ability to work independently, manage priorities, and meet deadlines.
• Ability to collaborate effectively with cross-functional stakeholders.
• Demonstrated ability to manage data accurately and maintain reliable business records.