Billing & Collections Specialist

About the Client

A multi-generational commercial laundry serving the global airline industry is looking for a Billing & Collections Specialist to own end-to-end billing workflows in Microsoft Business Central and protect revenue data integrity across a complex, multi-site operation.

The company operates 8 US facilities, 3 European sites, and a network of 30–40 subcontractors, processing linens, blankets, and textile products for over 100 domestic and international airlines and in-flight caterers. Monthly billing consolidates across 56 locations, making accuracy and speed mission-critical to company-wide cash flow.

About the Role

Day-to-day, you'll audit delivery slips against production data, correct discrepancies directly in Business Central, batch-bill customers on weekly, semi-monthly, and monthly cycles, and keep sales price lists current across hundreds of customer accounts. You'll run daily revenue variance reports and investigate anomalies — a missing delivery, a mispriced item, a data gap — before they become invoicing errors.

Success means 100% of billing completed on deadline each month, zero invoicing errors from pricing or assignment mistakes, and revenue anomalies caught and resolved within 24 hours. Structured onboarding is documented with step-by-step guides and training videos, and the role has a proven growth path into cash receipts posting, bank reconciliations, and sales analysis.

Core Responsibilities

Billing Workflow & Delivery Slip Management

• Collect and audit daily delivery slips against production records to catch quantity errors, miscoded items, and wrong customer assignments
• Unpost, edit, and repost delivery slips in Business Central when discrepancies are found
• Batch-bill customers on weekly, semi-monthly, and monthly cycles using the correct customer cards
• Complete all billing by the monthly consolidation deadline across 56 locations

Sales Price List & Revenue Data Integrity

• Update sales price lists in Business Central when customers notify of changes, applying changes forward only
• Correct and repost delivery slips with outdated pricing before month-end billing runs
• Run daily 30-day revenue comparison reports to identify variances against expected volumes
• Investigate missing deliveries or data gaps and confirm accuracy with the appropriate personnel

ERP System Management

• Navigate a highly customized Business Central environment with up to 40 customer cards per account
• Maintain correct linkages between item codes, customer cards, service items, and sales price lists
• Ensure accurate item-to-customer assignments to prevent cascading invoicing errors
• Preserve system integrity across US and European entities when making changes

Analytical Problem-Solving & Communication

• Analyze data independently to resolve questions before escalating, and escalate with full context when needed
• Contact customers, approvers, and caterers to resolve invoice disputes such as tax exemption certificates and purchase order mismatches
• Coordinate in real time with facility teams and finance leadership via Microsoft Teams and email

Requirements

Must-Have

• Hands-on Microsoft Business Central experience, including posting/unposting workflows, customer cards, item codes, service items, and sales price list management
• 4–7 years in accounting/finance with 2–3+ years owning end-to-end AR/billing: invoice generation, billing validation, and revenue reconciliation
• Advanced Excel proficiency: pivot tables, VLOOKUP/XLOOKUP, trend analysis, and report building
• Multi-entity or multi-location B2B billing experience, including consolidated or summary billing across 20+ customer accounts
• Demonstrated revenue variance analysis or billing discrepancy investigation with measurable outcomes on CV
• C1+ English (CEFR) for daily communication with a US-based CFO, facility teams, and external customers
• Ability to work full US Pacific Time hours with reliable power and internet backup

Nice-to-Have

• Billing exposure in airline services, logistics, textile/linen, catering, or facility services industries
• Familiarity with Power BI or real-time revenue dashboards
• Experience growing from billing into cash receipts posting, bank reconciliations, or sales analysis
• Spanish fluency in addition to English
• Microsoft Office Specialist (MOS) certification or equivalent Excel credential

Benefits

• Competitive Salary: Based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
• Generous PTO: In accordance with company policy
• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Connect with professionals worldwide