Associate Director, Business Operations & Strategy

Spring Health is a global mental health company dedicated to eliminating barriers to mental health care. Their AI-native platform delivers personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With validated outcomes, Spring Health reaches over 170 million people worldwide through leading employers, health plans, and partners.

Job Overview

Spring Health is seeking an Associate Director, Business Operations & Strategy to join their Specialty Care team. This role focuses on building and scaling programs for high-acuity members. Reporting to the Senior Director of Strategy & Operations, Specialty Care, the candidate will act as a senior strategic and operational leader, collaborating closely with Clinical, Product, Analytics, and Marketing teams to drive execution and growth.

This is a full-time, fully remote position with potential for quarterly travel to the NYC headquarters.

What You’ll Do:

• Master Specialty Care’s P&L mechanics and financial drivers, identifying key levers to drive sustainable growth, revenue optimization, and gross margin expansion.
• Serve as the primary financial and operational partner for department leadership, translating unit economics and margin drivers into actionable, high-impact strategies.
• Lead cross-functional alignment across Product, Clinical, Marketing, and Operations to set strategic roadmaps, prioritize high-impact initiatives, and drive end-to-end execution.
• Directly manage specific clinical operations functions alongside core strategy and operations, ensuring seamless alignment with clinical leadership.
• Build AI natively into operational and clinical workflows to improve system efficiencies, elevate quality standards, and accelerate strategic scenario modeling.
• Develop and own long-term capacity and workforce planning models to ensure clinical and operational teams are proactively resourced ahead of program growth.
• Define, track, and maintain key operational metrics across Specialty Care to drive organizational alignment, transparency, and accountability.
• Partner with clinical leaders to establish quality program frameworks, execution cadences, and operational standards.
• Directly manage, coach, and develop operations team members, creating clarity on priorities, removing obstacles, and supporting ongoing career growth.

What Success Looks Like:

• Specialty Care maintains clear visibility into core P&L levers, consistently driving sustainable revenue growth and margin expansion.
• Strong, highly collaborative cross-functional partnerships are established across Product, Clinical, Marketing, and Operations, enabling flawless roadmap execution.
• Clinical operations functions and capacity models reliably ground operational planning, keeping teams proactively resourced ahead of scale.
• Native AI integrations within operational workflows deliver measurable improvements in team velocity, quality, and decision-making leverage.
• Key operational metrics across Specialty Care are clearly defined, consistently tracked, and relied upon by leadership to guide decision-making.
• Direct reports are highly engaged, clear on success criteria, and actively supported through clear feedback and development pathways.

What You’ll Bring:

• 8+ years of experience in business operations, strategy, or corporate consulting, including 3+ years in a scaling or high-growth startup environment.
• Mastery of P&L management, gross margin drivers, and unit economics, with a proven track record of translating financial mechanics into operational execution.
• Demonstrated experience directly managing or deeply partnering with clinical operations functions to build and scale care execution roadmaps.
• Proven track record of cross-functional leadership, bringing together Product, Clinical, Marketing, and Operations to set priorities and drive accountability.
• Practical experience integrating AI and modern analytical tools natively into business workflows to improve speed, quality, and organizational leverage.
• Proven experience building workforce planning, staffing, or capacity models to support scaling operational teams.
• Strong analytical mindset with high comfort navigating raw data to uncover root causes and inform strategic trade-offs.
• Demonstrated track record of people management—coaching team members, building trust, and setting clear performance expectations.
• High comfort navigating ambiguity, making decisions with imperfect information, and maintaining momentum under pressure.
• Clear, concise written and executive communication skills, with the ability to synthesize complex operational topics for diverse stakeholders.