Associate Customer Success Manager (Scale) - Healthcare Staffing Technology

Medely helps healthcare facilities find the clinicians they need to provide consistent, high-quality patient care. As an Associate Customer Success Manager (Scale), you’ll help outpatient and post-acute facilities across the country get lasting value from our platform.

You’ll manage a high-volume portfolio and use customer insights, thoughtful outreach, and scalable programs to strengthen engagement and retention. You’ll help customers overcome common challenges, reconnect with the platform, and make the most of Medely’s tools. Along the way, you’ll help us spot emerging needs and improve how we support customers at scale.

This is an opportunity to build your Customer Success skills while making a meaningful contribution to a team using technology to address real healthcare staffing challenges.

What Success Looks Like:

• Help customers stay engaged: Monitor account activity and health signals, then reach out with relevant guidance when a customer needs support or could benefit from renewed engagement.

• Make customer education easy to access: Help create and deliver useful communications, webinars, resources, and automated programs that show customers how to get more from Medely.

• Support retention and growth: Recognize signs of risk or changing staffing needs, take action where you can, and connect customers with the right internal partners.

• Bring customer needs back to the team: Identify recurring questions and platform challenges, and share clear feedback with Product and other teams.

• Learn from the results: Track engagement, account health, and campaign performance to understand what’s working and help improve our approach.

You’ll help customers remain active and engaged, contribute to retention and re-engagement, and make it easier for facilities to get value from Medely. You’ll also help the team recognize at-risk accounts, surface growth opportunities, and build more effective ways to support customers at scale.

What You'll Bring:

• A minimum of 1-3 years of experience in Customer Success, Account Management, Customer Support, or another customer-facing or operations role.

• A genuine interest in helping customers solve problems and get more value from a product or service.

• Comfort reviewing data, spotting patterns, and using what you learn to prioritize your work.

• Clear, thoughtful written and verbal communication skills - helping customers get more value from Medely.

• Strong organization and follow-through across multiple accounts and priorities.

• Curiosity about technology and the ability to learn tools such as Salesforce, Intercom, or similar customer and CRM platforms.

• A collaborative approach and good judgment about when to resolve an issue yourself and when to bring in a partner.

• The flexibility to balance consistent programs with customer needs that require individual attention.