Arabic Speaking Player Support Specialist for Supercell Games

Mercier Consultancy Group, a premier international staffing firm specializing in Gaming & Esports roles, is seeking a passionate Arabic Speaking Player Support Specialist for Supercell Games based in Bulgaria. This role offers an opportunity to join a dynamic team and support global players while enjoying a high quality of life in Sofia.

Key Responsibilities:

• Provide world-class support to players via chat, email, and social media channels within the Supercell gaming ecosystem.
• Resolve technical inquiries, account concerns, and gameplay questions to ensure an exceptional user experience.
• Act as a brand ambassador for Supercell, upholding high standards in the competitive Gaming & Esports industry.
• Collaborate with cross-functional teams to identify and escalate recurring technical bugs or player feedback trends.
• Maintain deep knowledge of game mechanics, updates, and community events for accurate, real-time assistance.
• Contribute to team culture by participating in meetings and innovation workshops.
• Document all player interactions in the CRM system for comprehensive reporting and analytical accuracy.

Requirements:

• Native or fluent Arabic (spoken and written) is strictly required.
• Valid EU passport or right to work in the EU is mandatory.
• Deep interest and passion for the Gaming & Esports industry, particularly Supercell titles.
• Excellent communication skills with the ability to empathize with a diverse, global player base.
• Strong problem-solving abilities and a proactive mindset toward troubleshooting technical issues.
• Previous experience in a customer-facing role is an advantage, though a gaming-first mindset is highly prioritized.

Benefits:

• Competitive monthly salary.
• Monthly performance bonus.
• Fully paid training to ensure excellence in the role.
• Comprehensive health insurance package.
• Fully paid relocation package (flight, transfer, hotel) for a seamless move to Sofia.
• Opportunity to build a long-term career in the fast-paced Gaming & Esports sector.