Albanian Speaking Support Specialist

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class organizations across the European BPO landscape. As a leader in talent acquisition, we pride ourselves on facilitating career-defining opportunities for professionals seeking high-impact roles within the dynamic Customer Support Services industry.

We are currently seeking a highly motivated professional for an Albanian Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity for individuals looking to excel in the Customer Support Services sector while enjoying a seamless international career move facilitated by our comprehensive relocation support.

Key Responsibilities

• Deliver exceptional customer service via phone, email, and live chat to our Albanian-speaking client base.
• Resolve complex inquiries and technical issues efficiently within the fast-paced Customer Support Services environment.
• Maintain high levels of customer satisfaction by providing accurate information and personalized solutions.
• Document all interactions meticulously within our CRM system to ensure high-quality service tracking.
• Collaborate with internal teams to escalate complex cases and improve overall support processes.
• Adhere to industry-standard KPIs to ensure service excellence and meet monthly performance targets.
• Act as a brand ambassador, representing our clients with professionalism and cultural sensitivity.

Requirements

• Native or fluent Albanian (spoken and written) is mandatory for this role.
• Professional proficiency in English to collaborate within our international team.
• Valid EU passport (mandatory) to facilitate your move to Bulgaria.
• Previous experience in the Customer Support Services industry is highly preferred.
• Strong problem-solving skills and the ability to thrive in a target-driven environment.
• Commitment to excellence and a passion for delivering premium service to customers.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training programs to ensure your success in the position.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) to make your transition to Bulgaria effortless.
• Monthly Performance Bonus linked to your outstanding contribution to the team.
• A vibrant, multicultural working environment with significant opportunities for career growth.
• And Much More...