AI Solutions Architect

Position Description:

PAR Technology's AI Enablement & Transformation team governs and delivers AI solutions across all non-Engineering business units — HR, Finance, Legal, Operations, Customer Success, Marketing, Sales, and Support.

The AI Solutions Architect is the technical engine of this function, closing the gap between what business teams want to build and what actually ships to production. The role owns the full technical lifecycle — intake review, path recommendation, timeline, and delivery — working hand-in-hand with PAR's IT and Enterprise Systems teams.

This role will also lead PAR's tokenomics initiative, applying AI fluency to maximize the return on investment from PAR's AI tooling investments and monthly token spend.

What We’re Looking For:

• Experience with enterprise AI tooling — Claude Enterprise, Microsoft Copilot, Cowork, Azure AI, or equivalent
• MCP (Model Context Protocol) and/or API integration experience
• Prompt engineering — system prompt architecture, knowledge files, and instruction design
• Familiarity with SharePoint, Microsoft 365, and Azure environments
• Ability to translate complex technical concepts for non-technical business audiences
• Strong project management and intake triage skills — you own the queue

Additional Skills (Preferred):

• Experience working alongside IT governance or enterprise architecture teams
• Citizen development / vibe coding experience (Copilot in GitHub, low-code tools)
• Background in technology, SaaS, or multi-business-unit enterprise environments
• Familiarity with AI governance frameworks and data classification standards

Unleash your potential: What you will be doing and owning:

AI Intake & Technical Advisory

• Review and triage all incoming AI workflow and tooling requests from PAR business units
• Assess feasibility, complexity, and risk; recommend technical path, tooling approach, and delivery timeline
• Advise business stakeholders on scope, dependencies, and IT requirements before any build begins
• Maintain an intake tracker and communicate status to the VP and stakeholder teams

IT & Enterprise Team Collaboration

• Serve as the primary technical liaison between AI Enablement and PAR's IT and Enterprise Systems teams
• Align on production-readiness requirements, security review standards, and infrastructure path for all AI deployments
• Translate business use cases into technical specifications that IT can evaluate and support
• Escalate blockers and coordinate resolution timelines to keep delivery on track

Build, Deploy & Maintain

• Design and build governed AI workflows using Claude Enterprise, Microsoft Copilot, Azure AI, and other approved PAR tooling
• Develop and maintain system prompts, Skills, and Knowledge file architectures for Claude Enterprise deployments
• Build and manage MCP (Model Context Protocol) server integrations and API-layer tooling
• Maintain PAR's SharePoint Skills and Prompts Library, ensuring content is current, documented, and reusable
• Validate new AI models and feature releases (Claude, Copilot, Azure AI) against PAR use cases before recommending them to business teams

Internal Tooling & App Development

• Develop lightweight internal AI applications and citizen-coded tools where business need warrants
• Maintain and improve existing internal tooling (PAR Product Guide, AI-assisted workflow tools, custom agents)
• Document all tools, integrations, and configurations in a format usable by IT and business stakeholders

Governance & Quality

• Ensure all AI solutions meet PAR governance standards for data handling, access controls, and audit trail requirements
• Participate in PAR AI policy development alongside IT, Legal, Security, Internal Audit, and the VP of AI Enablement
• Support leadership reporting by providing technical status updates on in-flight builds and release timelines