Director of Product Management - Hardware (Drive-Thru Product Portfolio)

PAR Technology is seeking a strategic and execution-focused Director of Product Management to lead our Hardware Product Management organization. This leader will own the Drive-Thru product portfolio, including current and next-generation solutions, while managing and developing a team of Product Managers responsible for PAR's broader hardware portfolio.

The role will define product strategy, drive roadmap execution, ensure product-market fit, and deliver profitable growth across the hardware business. The ideal candidate combines strong product leadership, 10+ years of Product Management experience, and a proven ability to lead cross-functional teams through complex product development and commercialization efforts.

The Director will serve as the single accountable leader for Hardware Product Management and a key member of the Hardware Leadership Team.

Key Responsibilities:

• Product Strategy & Portfolio Leadership:
• • Own the vision, strategy, roadmap, and business performance for PAR's Drive-Thru product portfolio.
• • Define and execute long-term growth strategies for next-generation Drive-Thru solutions and supporting ecosystems.
• • Lead portfolio planning across hardware product lines, balancing innovation, customer demand, revenue growth, margin performance, and operational feasibility.
• • Leverage AI tools to synthesize customer and market insights, accelerate product requirements and roadmap analysis, and improve portfolio decision-making.

• Drive-Thru Business Ownership:
• • Serve as the executive product leader for Drive-Thru solutions, including current and future platforms.
• • Drive market research, competitive analysis, customer engagement, and product positioning activities.
• • Translate customer pain points and market opportunities into actionable product requirements and commercial strategies.
• • Monitor product performance metrics and identify opportunities to improve adoption, customer satisfaction, profitability, and market share.

• Product Team Leadership:
• • Lead, mentor, and develop the Hardware Product Management team.
• • Establish scalable product management processes, tools, and best practices.
• • Drive accountability, prioritization, and execution across the product organization.
• • Create career development plans and succession strategies for Product Managers.
• • Foster a customer-obsessed, data-driven, and execution-focused culture.

• Product Development & Execution:
• • Partner closely with Engineering and Project Management to ensure successful delivery of hardware and software-enabled solutions.
• • Drive end-to-end product lifecycle management from concept through launch and sustainment.
• • Ensure requirements are clearly defined, prioritized, and aligned with customer and business objectives.
• • Participate in go-to-market planning and launch readiness activities.
• • Act as the voice of the customer and business throughout product development.

• Financial & Business Performance:
• • Own product business performance by monitoring revenue, margin, adoption, and customer satisfaction metrics.
• • Develop forecasts and investment recommendations for executive leadership.
• • Identify revenue growth opportunities through new products, services, and adjacent market expansion.
• • Strong understanding of product lifecycle management, roadmap planning, and go-to-market execution.
• • Experience building business cases and managing products with P&L responsibility.
• • Excellent communication, stakeholder management, and executive presentation skills.
• • Proven ability to lead through influence across cross-functional organizations.