Administration & Operations Specialist

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm, and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries.

What You Will Do:

• Prepare, process, and maintain accurate sales invoices while supporting accounting-related administrative tasks;
• Follow up on accounts receivable and communicate with customers regarding invoices, payments, and contract-related matters;
• Verify customer orders and ensure all details are correctly processed and documented in internal systems;
• Update customers on the status of their files, orders, and ongoing administrative processes;
• Enter, update, and monitor sales contracts within the database while maintaining high data quality standards;
• Manage general administrative responsibilities including reception support, phone handling, and office management tasks;
• Support day-to-day operational activities and contribute to the successful execution of internal operational projects;
• Ensure smooth communication between internal departments and customers to improve service efficiency and customer satisfaction;
• Maintain organized documentation and administrative records while ensuring deadlines and follow-ups are completed on time.

What You Need to Succeed in This Role:

• Excellent Dutch and English communication skills (at least C1 level for both spoken and written);
• Excellent communication skills with a professional, friendly, and service-oriented approach across phone, email, and internal collaboration;
• Strong administrative and organizational skills with the ability to manage files accurately, independently, and in a highly structured manner;
• Attention to detail, analytical mindset with the ability to interpret data, identify patterns, and propose practical process improvements;
• Strong knowledge of Microsoft Office and confidence in learning and adapting to new systems and tools;
• Customer service mindset with the ability to follow up promptly, resolve issues efficiently, and maintain positive client relationships;
• Eagerness to learn, adaptability, and a proactive attitude toward supporting business operations and customer satisfaction;
• Personal computer (at least 8GB of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Will Be a Great Plus:

• Experience with CRM systems, such as Salesforce;
• Knowledge of French would be a great plus.

Benefits and Perks:

• Fixed schedule: Monday–Friday, 9am - 5pm (UTC);
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, along with an internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.