Account Manager at A Place for Mom

As an Account Manager at A Place for Mom, you will own the success of a portfolio of senior living community partners. This role is a blend of strategic relationship management, consultative selling, and performance coaching — all grounded in a disciplined focus on driving measurable results.

You will be accountable for delivering against a set of quarterly and annual Objectives and Key Results (OKRs) aligned with APFM’s broader business goals. OKRs will include revenue retention and growth, move-in acceleration, customer engagement, and adoption of high-impact programs. You’ll collaborate cross-functionally to execute against these priorities, using data, insights, and operational rigor to deliver value to both APFM and our partners.

This high-visibility, customer-facing role is ideal for someone who thrives in a results-driven environment and wants to make a tangible impact.

What you will do:

• Own partner success across a designated book of business, managing performance against defined OKRs

• Build strong relationships with senior living operators and stakeholders to ensure retention, growth, and long-term satisfaction

• Deliver regular business reviews and performance analyses to inform decisions and influence partner behavior

• Drive move-in growth by identifying and addressing performance gaps, educating partners on best practices, and promoting program adoption

• Collaborate with internal teams (Sales, Customer Success, Marketing, Analytics, and Finance) to align strategies and remove barriers to performance

• Present data-driven insights and customized recommendations to partners through compelling storytelling and visualizations

• Ensure account health by maintaining up-to-date records in PartnerCentral, Salesforce, and internal reporting tools

• Manage collections and minimize aging in partnership with internal finance and billing teams

• Travel up to 20% for on-site partner visits, corporate meetings, and industry conferences

Qualifications:

• 5+ years of experience in Account Management, B2B Sales, or Customer Success, preferably in senior living, healthcare, or SaaS

• Demonstrated ability to drive business outcomes through strategic relationship management and performance accountability

• Strong understanding of OKRs, KPIs, and how to align partner performance to business goals

• Proven success in influencing customer behavior and driving program adoption through data, insights, and education

• Excellent communication and presentation skills, with experience engaging diverse stakeholders, including executive leadership

• Proficiency in CRM platforms and comfort with interpreting and acting on performance data

• Highly organized and self-motivated with strong project management skills and attention to detail

• Collaborative mindset with the ability to navigate and align cross-functional teams