Account Manager

About the Role:

We are currently looking for an Account Manager to join one of our partner companies and help raise the bar of results together.

How does the work go?

• Build long-term relationships with your own base of premium users — they know you by name and turn to you specifically;
• Provide end-to-end user support: resolve daily requests, complex cases, and work with situations where the user plans to leave the product;
• Independently manage communication via email, online chats, and calls and be responsible for the quality of experience with your user base;
• Work with AI and automation tools that take over routine tasks and allow you to focus on communication and finding the best solutions;
• Become the voice of the user within the team: notice insights, share them with the product, and directly influence the improvement of the user experience.

What we expect from you:

• English from B2: written — main working tool, spoken — for calls;
• 2+ years of experience working with clients: support, account management, sales, or customer success. Most valuable to us is experience with premium/VIP segment or high-value clients;
• Write communications that get responses: personalization, lively tone, simple call to action;
• Explain complex things in simple words, without unnecessary technical terms;
• Keep the goal of the conversation in calls and chats and work with objections;
• Willingness to work in evening shifts, schedule 5/2 16:00–00:00.

Will be an advantage:

• Experience working with Western markets (USA, Canada, Europe);
• Experience with Zendesk or similar tools.

What you will get with us:

• Internal clubs in professional areas: marketing, development, finance, recruiting;
• Trainings, courses, conference attendance;
• Corporate merch and discounts from partner companies;
• Health insurance.