Account Executive (AE) at PagerDuty

PagerDuty, Inc. (NYSE: PD), the global leader in AI-first digital operations, is seeking an Account Executive (AE) to join their high-performing, customer-focused team. This role involves driving growth and expansion within an established customer portfolio by combining strategic account management with consultative enterprise selling.

The ideal candidate is a relationship-driven sales professional who thrives in complex deal cycles, excels at executive engagement, and is passionate about delivering customer impact through innovative SaaS solutions. You’ll partner with C-level executives and key stakeholders to deliver measurable outcomes through Operations Cloud conversions and multi-product adoption.

KEY RESPONSIBILITIES

• Own and grow a defined set of enterprise accounts by driving upsell, cross-sell, and expansion opportunities.
• Build and maintain trusted executive relationships through regular in-person engagement and consultative selling.
• Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning.
• Drive adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI.
• Execute complex, multi-product sales motions and partner with Solution Consultants for technical validation and proof-of-concept activities.
• Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework.
• Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention.

BASIC QUALIFICATIONS

• 8+ years of experience in B2B sales, account management, or expansion roles within SaaS or cloud software.
• Proven success managing a quota in complex, long-cycle enterprise sales.
• Demonstrated experience selling to and influencing C-level executives.
• Proficiency with Salesforce (SFDC) for pipeline management and forecasting.
• Bachelor’s degree or equivalent experience.

PREFERRED QUALIFICATIONS

• Prior enterprise sales expertise leveraging MEDDPICC & Value Selling.
• Experience managing high-value accounts.
• Track record of success with multi-product sales and solution-based selling models.
• Strong understanding of enterprise software ecosystems, Operations Cloud, or DevOps environments.
• Strategic thinker with exceptional communication, negotiation, and relationship-building skills.