Lorikeet

Lorikeet (operating under lorikeetcx.ai, legally Lorikeet CX, Inc., formerly known as Optech) is the premier, enterprise-grade Agentic Customer Experience (ACX) platform, customer service AI pioneer, and automated workflow orchestration powerhouse engineered to serve as the definitive, high-velocity omnichannel resolution, customer intelligence, and digital interaction layer for scaling global brands, fintechs, and highly regulated healthtech systems. Founded by product and AI research visionaries Steve Hind (former product lead at Stripe and Watershed) and Dr. Jamie Hall (former Google Brain research tech lead and co-author on the landmark LaMDA and Meena AI papers), the company completely eliminates the severe systemic friction of modern enterprise customer support—where expanding organizations encounter crippling ticket volumes, high agent overhead, and basic chatbots that merely summarize help centers without solving actual customer issues—by deploying a sophisticated, multi-agent reasoning matrix. Moving far beyond traditional, passive decision-tree scripts or loose retrieval-augmented generation (RAG) models prone to hallucinations, Lorikeet natively unifies an Intelligent Graph architecture that strictly executes complex standard operating procedures (SOPs), multi-turn programmatic workflows, direct secure API action hooks to deep corporate back-ends (like Zendesk, Stripe, Shopify, and on-chain crypto networks), and real-time Voice AI infrastructure into a single high-availability, no-code AI concierge workspace. Solving tickets end-to-end—such as managing delayed e-commerce deliveries, processing multi-step financial refunds, and troubleshooting complex blockchain transactions—the system slashes chat first-response times from 30 minutes to under 60 seconds with 99% execution accuracy. Trusted by customer-obsessed high-growth brands including Airwallex, Linktree, Eucalyptus, Remote.com, and Flex, the platform has scaled rapidly across international footprints. Valued as an elite rising star in the conversational AI landscape, the firm has raised over $49 million in total elite institutional venture capital—anchored by a major Series A growth execution led by QED Investors alongside heavy participation from Square Peg Capital, AirTree Ventures, Blackbird Ventures, King River Capital, Skip Capital, and executives from OpenAI, Stripe, and Atlassian. Under the hood, its technology core utilizes advanced intent-recognition models, real-time multi-agent orchestration loops, and strict role-based access controls designed to isolate risky activities like account cancellations behind dynamic gating parameters without reducing live production velocity. What sets Lorikeet apart is its uncompromising dedication to replacing passive, informational chatbots with absolute real-world resolution predictability, deep system integrations, and multi-channel customer satisfaction; by bridging the gap between performance-intensive structural back-office data and natural, human-quality consumer interactions, the enterprise remains a definitive cornerstone of modern algorithmic customer support infrastructure and global AI business transformation.