Gainsight

Gainsight (operating at gainsight.com) is a Customer Success and retention platform engineered for helping companies drive durable growth by ensuring customers achieve value. Founded in 2009 and headquartered in San Francisco, California, Gainsight provides software that optimizes the customer experience and improves product analytics, addressing the challenge of customer churn and low engagement. Under the hood, the platform combines AI and human insights to orchestrate the customer journey from onboarding to renewal, giving teams the context to act at the right moment. This allows businesses of all sizes and industries to retain customers, foster loyalty, and scale revenue. Backed by $170.9 million in total funding across six rounds, including a $52 million Series E led by Lightspeed Venture Partners, Gainsight empowers customer-centric organizations to turn retention into a competitive advantage.