Welcome Agent (Appointment Setter)

Are you an excellent communicator who loves connecting with people and creating positive first impressions? Do you enjoy helping others while working in a fast-paced, mission-driven environment? If so, we’d love to welcome you to our team!

We are looking for motivated and service-oriented Welcome Agents (Appointment Setters) to join our growing team. In this role, you will be the first point of contact for our potential clients—qualifying leads and setting up appointments with our Visa Consultants (Sales Team). Your work directly contributes to helping families reunite and build a future together.

Requirements

What You’ll Do:

1. Make outbound calls to potential clients and schedule consultations with Visa Consultants.
2. Handle inbound calls, chats, and emails, converting interest into scheduled appointments.
3. Provide a positive, professional, and welcoming experience to all prospective clients.
4. Follow up with clients via SMS, email, and calls when needed.
5. Learn continuously about our services, ads, and client-facing materials.
6. Meet and exceed appointment-setting targets and KPIs.
7. Update the CRM and internal systems with client information and outcomes.
8. Collaborate with team members and support departments to ensure a smooth handover.
9. Identify recurring issues or concerns and report them to the Manager.
10. Take initiative to improve processes and contribute ideas for team success.

Work Hours:

1. Minimum of 160 hours/month, with a maximum of 200 hours.
2. Flexible schedule based on the company’s operational needs.

What We Offer:

1. A supportive, collaborative team environment.
2. Opportunities for growth and learning.
3. A chance to make a difference in people’s lives, one call at a time.

Must-have skills

Outbound Sales, Inside Sales, US Sales