VP, Implementation

Key Responsibilities

• Lead the Implementation team, including project managers and analysts, responsible for all software-based product implementations and service integration activities for new and existing clients.
• Provide leadership and guidance to internal resources and clients for the best-possible solution design in a software-based environment, including integration methods with major Health Information Systems and Clearinghouses such as Epic, Soarian, McKesson, Emdeon, Experian, and others.
• Represent the company’s operational expertise and develop and manage executive relationships with appropriate client representatives, ensuring immediate resolution of client-reported issues and actionable items.
• Develop and implement processes to plan, track, monitor, and measure the status and effectiveness of the implementation organization, focusing on time to delivery, quality, and client satisfaction.
• Ensure alignment between the Business Roadmap and IT Roadmap by planning needs and objectives from all functional areas including Operations (COO), Sales/Marketing (CSMO), Finance (CFO), and IT (CIO).
• Build, create, and implement processes that enforce planning, structure, business continuity, scalable operations, and continual improvement in all functional areas.
• Continually plan, track, monitor, and measure the status and effectiveness of each area, providing reporting to Senior Management.
• Support the Sales & Marketing organization with business development, including pricing determination, proposal generation, and prospect presentations/meetings as needed.
• Coordinate and manage a portfolio of process improvement and technology-based projects that promote increased revenue and cost reduction goals.
• Research potential new revenue streams for the company and propose next steps around implementing them to management.
• Perform other duties as required.

Requirements and Qualifications

• A Bachelor’s Degree in Business Administration, Healthcare Management, or a related field is required.
• PMP certification is preferable, but not required.
• 10+ years of experience implementing complex, enterprise software in a software-as-a-service environment, with 5+ years in a customer-facing role.
• 5+ years in a senior leadership role.
• Equivalent combination of education and experience will be considered.
• Ability to travel up to 20%.
• Regular and predictable attendance.

Special Considerations and Prerequisites

• Practices and adheres to EnableComp’s Core Values, Vision, and Mission.
• Strong leadership and team management skills, with the ability to inspire and develop high-performing teams.
• Excellent interpersonal and communication skills, with the ability to build strong relationships with clients, colleagues, and stakeholders.
• Strong critical thinking, problem-solving, and decision-making skills.
• Experience managing a project management team.
• Ability to manage through ambiguity and provide clear direction to the project team.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint), webinar tools, internet-based systems and programs, and project planning tools like Microsoft Project.
• Ability to communicate effectively in writing and verbally as appropriate for the audience.
• Excellent organizational skills and a proven customer service orientation.
• Detail-oriented, organized, and capable of multi-tasking.
• Ability to manage multiple projects simultaneously with a high degree of competency.
• Ability to effectively communicate with all levels of client personnel.
• Proven record of execution to time and budget.