VIP Flight Specialist

About the Role:

The company is seeking an experienced and detail-driven VIP Flight Specialist to manage air travel for a US partner, a specialized travel management company supporting corporate, entertainment, film and TV production, music touring, and VIP clients worldwide. This role ensures travelers reach the right place at the right time, often on demanding and fast-changing schedules.

The VIP Flight Specialist will handle the full reservation lifecycle, including booking and ticketing complex international itineraries, managing exchanges, reissues, refunds, and last-minute changes, while collaborating with a team based in Serbia and the United States.

The ideal candidate has strong hands-on GDS experience, ideally in Sabre, and a deep understanding of air ticketing and fare rules. The role requires someone who can independently evaluate flight options, anticipate problems, communicate clearly, and take ownership of a reservation from initial request through completion. Experience with entertainment, production, or VIP clients is a major plus but not mandatory.

Key Responsibilities:

1. Reservations & Ticketing

• Book, ticket, exchange, reissue, and refund domestic and international air reservations
• Build and manage complex itineraries, including multi-city and international travel
• Research and recommend the best routing, fare, and ticketing options
• Manage seat assignments and other flight-related traveler requirements

2. Booking Management & Problem Solving

• Handle schedule changes, cancellations, and last-minute traveler requests
• Monitor active bookings and proactively resolve issues
• Anticipate potential disruptions and present alternatives before they become problems
• Deliver fast, accurate service in a high-touch travel environment

3. Documentation & Team Communication

• Accurately document all reservations and changes
• Maintain clear communication with the broader travel team
• Collaborate with team members in Serbia and the United States

4. Other Duties as Assigned

• Responsibilities may evolve based on business needs, with opportunities to grow into more advanced roles over time

Requirements

Required Skills & Qualifications:

• Strong hands-on GDS experience (Sabre or Amadeus)
• Strong knowledge of air ticketing, fares, exchanges, refunds, and reissues
• Proven experience booking international and complex multi-city itineraries
• Excellent attention to detail and the ability to work accurately under pressure
• Strong written and spoken English
• Comfortable working in a fast-paced environment where priorities can change quickly
• Reliable, responsive, and highly service-oriented

Desired (but not required) Skills & Qualifications:

• Sabre experience (strongly preferred)
• Experience supporting corporate travel, entertainment, film/TV production, music touring, VIP, or other high-touch clients
• Experience working in a remote or distributed team environment

Benefits

• Remote Work: Work from anywhere—our team is global, and we value work-life balance.
• Growth Opportunities: As a key player, you’ll have the chance to shape your role and grow with us.
• Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.