Underground Utility Protection Coordinator

Lumos is transforming the future of connectivity by building one of the nation’s fastest-growing 100% Fiber Optic networks. Through T-Fiber, our joint venture with T-Mobile, we’re working toward a shared goal of connecting 12 to 15 million homes by 2030 while expanding access to reliable, high-speed internet in the communities we serve.

Here, you’ll find more than a job—you’ll have the opportunity to make an impact, take ownership of your work, and help shape how we grow. We move quickly, collaborate across teams, and believe the best ideas come from people who are curious, solutions-oriented, and ready to build what’s next.

What You’ll Do:

• Receive, review, and process incoming 811 locate tickets within required response times.
• Coordinate utility locating activities with internal field teams and third-party locating vendors.
• Prioritize emergency and high-impact locate requests to minimize service disruptions and infrastructure damage.
• Maintain accurate records of locate requests, responses, markings, and completed work in tracking systems.
• Monitor ticket volumes, aging, and compliance metrics to ensure SLA adherence.
• Communicate with construction crews, contractors, municipalities, and customers regarding locate statuses and conflicts.
• Investigate damage incidents and assist with root-cause analysis and reporting.
• Ensure compliance with state one-call laws, and Lumos damage prevention policies.
• Generate reports related to locate performance, damages, ticket trends, and operational KPI’s.
• Escalate unresolved conflicts, missed locates, or risk-related issues to leadership promptly.

What You’ll Bring:

• Excellent verbal and written communication skills
• Strong interpersonal skills.
• Demonstrated analytical thinking, problem-solving, and conflict resolution skills.
• Solid MS Office skills (Word, PowerPoint, SharePoint, Outlook, Excel).
• Attention to detail.
• Data analysis; identification of concerns and opportunities.
• Ability to prioritize multiple deadlines.
• Team collaboration skills.
• Data tracking and reporting experience preferred.
• Customer service experience required.
• A safety and compliance mindset preferred.

What Makes You a Great Fit:

• High school diploma required. Education in construction management, GIS, utility management, or equivalent experience preferred.
• 2+ years of experience in utility coordination, telecommunications, construction, or underground infrastructure operations preferred.
• Strong organizational and time management skills required.
• Understanding of key business operations within Fiber Construction Technologies is highly desirable.
• Working experience managing multiple vendors and stakeholders.
• Experience auditing business processes and GIS/fiber databases to identify data quality concerns, process gaps, and opportunities for improvement.
• Knowledge of GIS mapping systems and utility locate software preferred.
• Familiarity with state utility damage prevention regulations.
• Knowledge of 811/One-Call processes and underground utility locating practices.
• Experience working with contract locating vendors.

Physical Requirements:

• Frequent sedentary periods using computers, keyboard, and other peripherals.
• Near-constant use of sight, speech, hearing, comprehension, and reasoning.

Benefits & Perks:

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off & Paid Holidays.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life’s challenges.
• 401K plan with up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.