Training and Development Specialist for Enhanced Care Management (ECM) Program

About the Job

This role involves designing, implementing, and evaluating training programs to ensure all staff possess the necessary knowledge and skills to deliver ECM services. The specialist will manage onboarding, compliance training, continuing education, and quality enhancement initiatives, aligning with California’s Medi-Cal transformation goals under CalAIM.

What You'll Do

• Develop, implement, and maintain comprehensive training programs for the ECM Quality and Training Department.

• Coordinate and deliver training sessions on ECM core competencies, program standards, documentation requirements, and cultural sensitivity.

• Conduct onboarding for new ECM team members and facilitate ongoing training for existing staff, adhering to CalAIM and DHCS guidelines.

• Assess and evaluate the efficacy of training programs through assessments, feedback mechanisms, and performance metrics.

• Participate in internal and external audits, assisting with performance improvement plans as required.

• Liaise with internal leadership and external stakeholders to identify training needs and ensure alignment with ECM objectives and Medi-Cal regulations.

• Maintain meticulous training records and ensure staff fulfill continuing education and compliance obligations.

• Assist in the creation and dissemination of training materials, job aids, and guidance documents.

• Support quality improvement initiatives by integrating lessons learned and best practices into training protocols.

• Ensure cross-functional collaboration and alignment with Quality/Education and ECM operation leaders.

• Participate in and own various training projects in collaboration with the Director of Training and Quality.

• Stay abreast of CalAIM policy modifications, ECM provider mandates, and workforce development trends.

Your Experience and Qualifications

• A Bachelor’s degree is required. A Master’s in Health Care Administration is preferred.

• 2+ years of experience in adult education, staff training and development, preferably within a healthcare, behavioral health, or social services environment.

• Willing and able to work Monday through Friday, 8:30 AM to 5 PM Pacific Time, with potential evenings and weekends.

• Experience working with Medi-Cal populations, ECM, or CalAIM programs is highly desirable.

• In-depth knowledge of adult learning principles and instructional design methodologies.

• Exceptional presentation, facilitation, and communication proficiencies.

• Capacity to analyze training requirements and formulate responsive curricula.

• Proficiency in utilizing learning management systems (LMS), Google Suite, and virtual training platforms (e.g., Zoom, Microsoft Teams).

• Highly organized with the ability to manage multiple priorities in a dynamic setting.

• Cultural competence and the ability to interact effectively with diverse populations.

Preferred Qualifications

• Bilingual in Spanish, a plus.

• Familiarity with the CalAIM initiative, Enhanced Care Management, and community-based care models.

• Experience with trauma-informed care, motivational interviewing, or other relevant therapeutic approaches.