TikTok Shop Operations Coordinator

Role Overview

We’re seeking a highly organized, detail-oriented TikTok Shop Operations Coordinator to support day-to-day operations across TikTok Shop client accounts. This role sits at the intersection of shop management, content compliance, and campaign execution—you'll ensure listings are clean, shop health metrics remain green, and violations are resolved before escalating, while collaborating closely with Account Managers to keep clients informed and unblocked.

The primary focus will be on TikTok Shop, but you’ll also develop an understanding of how it supports broader Amazon and e-commerce strategies, including aligned product priorities, inventory, promotions, content, and reporting across channels.

You’ll work closely with Account Management, Amazon, Paid Social, Creative, and Affiliate/Creator teams to translate plans into organized execution. The ideal candidate is a proactive communicator who thrives in a fast-paced e-commerce environment, manages details efficiently, and is eager to build expertise in TikTok Shop and social commerce.

How You’ll Make an Impact

TikTok Shop Operations Support

• Manage daily shop operations for assigned brand accounts, including order fulfillment tracking, inventory sync monitoring, and violation resolution.
• Write and optimize product listing (PDP) copy and imagery to meet TikTok Shop content and compliance standards.
• Monitor shop-health indicators, order performance, fulfillment metrics, customer feedback, and other key KPIs; escalate potential issues to Account Managers or channel leads.
• Assist with resolving listing, inventory, fulfillment, returns, and policy-related issues by tracking support tickets and following up on open items.
• Maintain operational trackers for inventory, order status, listing updates, promotions, account issues, and platform-support cases.
• Ensure product information, creative assets, prices, inventory levels, and product attributes are accurate and current within TikTok Shop.
• Support documentation of processes, recurring issues, resolutions, and standard operating procedures.

Catalog, Promotion, and Content Coordination

• Assist with product creation, bulk uploads, product-feed troubleshooting, listing updates, and catalog-quality checks in TikTok Shop.
• Coordinate requests for product information, imagery, claims support, documentation, inventory details, and creative assets from internal teams and clients.
• Help set up, track, and maintain TikTok Shop promotions, discounts, bundles, samples, and merchandising initiatives.
• Conduct basic competitive, product, keyword, and trend research to support listing optimization, content recommendations, and promotional planning.
• Flag potential listing-compliance, product-content, pricing, or catalog-quality concerns to relevant internal owners.

Cross-Functional Coordination

• Review client call notes and internal discussions, converting clear action items into Asana or project-management platforms.
• Track tasks, owners, due dates, and dependencies; follow up with internal teams to keep deliverables on track.
• Coordinate requests among Account Management, Amazon, Paid Social, Creative, Affiliate/Creator, and Operations teams.
• Ensure TikTok Shop execution aligns with broader client priorities, including key SKUs, inventory availability, promotions, product launches, and seasonal moments.
• Surface cross-channel dependencies or risks, such as inventory shortages, pricing inconsistencies, or missing creative assets.
• Maintain accurate project trackers and provide regular status updates to Account Managers and stakeholders.

Reporting & Client Support

• Build and maintain recurring performance reports, client dashboards, trackers, and reporting sheets.
• Compile TikTok Shop data related to sales, orders, product performance, inventory, fulfillment, customer feedback, promotions, and shop-health indicators.
• Support the preparation of client updates, QBR materials, meeting agendas, and presentation slides.
• Draft clear, concise internal and client-facing status updates for Account Manager review.
• Connect TikTok Shop performance and operational learnings to broader Amazon and e-commerce conversations.
• Maintain organized records of client requests, decisions, deliverables, and next steps.

What We're Looking For

• 1–3 years of experience in e-commerce operations, marketplace support, account coordination, customer success, or digital marketing.
• At least 1 year of hands-on TikTok Shop experience, including familiarity with TikTok Seller Center.
• Experience supporting product listings, catalog updates, inventory, promotions, order management, fulfillment, reporting, or platform-support processes within TikTok Shop.
• Strong written and verbal English communication skills.
• Highly organized, detail-oriented, proactive, and able to manage multiple priorities and deadlines.
• Comfortable using Google Workspace and/or Microsoft Office, particularly Google Sheets or Excel; experience with Asana and Slack is a plus.
• Working knowledge of Amazon, Shopify, Walmart Marketplace, or another e-commerce platform is preferred.
• Able to work effectively with cross-functional and global teams.
• Bachelor’s degree or equivalent relevant experience.

Nice to Have

Experience with TikTok Shop-adjacent tools (e.g., Shopify, Webbee, Judge.Me, Yotpo reviews, Seller Center analytics, Kalodata, Reacher).

Why Envision Horizons?

• Culture-Driven: Values like Leadership, Execution, Inquisitiveness, and Humility are foundational to our team’s success.
• Empowered Growth: Open leadership, mentorship, and career development opportunities.
• Opportunity for Impact: Small enough for your voice to matter, big enough to work with global brands.
• True Flexibility: Remote autonomy with collaborative energy.