Technical Support Specialist (Microsoft Cloud Technologies)
Job Description
Key Skills Required
Master these to land this role
Want to know if you're a match for this job?
Gigmo Solutions Pvt. Ltd is a fast-growing organization with global experience, having a presence in several countries in the Americas, Europe, Africa, and Asia. Expertise in Spanish, Portuguese, French, Italian, German, and global English. Gigmos aims to transform the customer support domain by leveraging a curated Gig workforce across the globe and using cutting-edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility. We are a Microsoft Partner in providing technical support.
We are looking for an enthusiastic and tech-savvy individual to join our Technical Support Team for one of our biggest clients — Microsoft. You will be supporting concierge customers as a freelancer on Microsoft Cloud Technologies, helping them troubleshoot and resolve issues related to Microsoft 365, Azure, and other cloud-based services.
Roles & Responsibilities
- As a freelancer, you will be providing Microsoft 365 (Microsoft Exchange, Teams, SharePoint) support to business customers of a large global software house.
- Responsible for handling escalation calls and resolving tickets as per SLA.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Diagnose and troubleshoot technical issues.
- Prioritize and manage several open issues at one time.
Desired Skills
- Experienced in Microsoft Process or Microsoft 365 domain.
- Must have excellent written and verbal communication skills.
- Willing to work in shifts (24*7) (Mostly Noam Shifts).
- Must have a laptop with Windows 11 and fast internet connection with minimum 50 Mbps, TPM 2.0, 16 GB RAM.
- Excellent problem-solving and analytical skills to provide step-by-step technical help, both written and verbal.
How would you rate this job post?
See what other professionals think about this role.
Similar Opportunities
More Openings at Gigmos
Explore Top Companies in this Space
Nas Company
Creator Economy
Airship
Technology, Mobile Marketing, Customer Experience
Chattermill
SaaS / Customer Experience (CX) / AI Analytics
Tealium
Customer Data Platform (CDP) / MarTech / Data Orchestration / SaaS
Gigmos
View Company ProfileGigmos (operating under gigmos.com, legally Gigmo Solutions Pvt. Ltd.) is a premier, enterprise-grade on-demand customer support platform, decentralized gig economy pioneer, and contact center AI orchestration powerhouse engineered to act as the definitive, high-velocity omnichannel support, technical troubleshooting, and elastic workforce scaling layer for global software houses and enterprises. Founded by corporate technology veterans Puneet Narang and Mukund Krishna, the platform completely eliminates the severe systemic friction of traditional customer support models—where scaling enterprises encounter crippling operational overhead, rigid fixed staffing costs, and variable ticket queues that destroy customer satisfaction metrics—by deploying a sophisticated, on-demand customer experience (CX) matrix. Moving far beyond traditional, passive business process outsourcing (BPO) centers or unvetted freelance bulletin networks, Gigmos natively unifies a global network of vetted, highly technical gig experts, an automated multi-stage candidate assessment and ID verification loop, and intelligent AI-powered conversational bots operating in perfect synergy with human agents into a single high-availability hybrid fulfillment platform. Trusted to deliver enterprise-tier tech support workloads for major international software ecosystems (including dedicated diagnostic pipelines for Microsoft O365, Exchange Online, and SharePoint architectures), the infrastructure guarantees massive cost containment via an efficient pay-per-support billing setup. Entirely bootstrapped and operating with independent financial resilience since its commercial launch, the firm scales an agile, highly distributed workforce spanning technical hubs across North America and India. Under the hood, its technology core utilizes advanced machine learning-driven quality monitoring, context-aware ticket-routing algorithms, and secure, remote workstation infrastructure built to preserve strict enterprise data integrity without compromising agent onboarding velocity. What sets Gigmos apart is its uncompromising dedication to replacing fragile, high-overhead contact center operations with absolute workforce elasticity, automated QA predictability, and client resolution velocity; by bridging the gap between performance-intensive conversational computing and live human intelligence, the enterprise remains a definitive cornerstone of modern algorithmic CX management and global customer service transformation.
Safety First
- Never pay for a job application.
- Do not share sensitive bank info.
- Verify the client before starting work.