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Zimperium® is the world leader in mobile security, purpose-built to protect the modern mobile enterprise. Our AI-driven platform delivers real-time, on-device protection for mobile applications and devices, helping organizations stay ahead with proactive defense against evolving threats—including mobile-targeted phishing (mishing), malware, app vulnerabilities, and zero-day exploits.
As part of our fast-growing pace, we are currently looking for a Customer Support Engineer to become the technical expert responsible for supporting the Customers using our solution. This resource should be a self-driven individual who assumes accountability in ensuring a high level of customer satisfaction. The individual should have strong technical skills and an analytical mind to research, diagnose, and resolve issues raised by the Customers. Should be a team player capable of collaborating with the product, DevOps, and engineering teams.
Responsibilities and requirements:
- Product & Domain Expertise – Understands mobile applications, SaaS-based delivery models, and troubleshoot/debug issues reported by the customer.
- Customer Satisfaction & Risk Management – Maintain a high level of customer satisfaction and take ownership of customer issues reported, seeing problems through to resolution while providing Zimperium’s management with adequate visibility on any potential risks.
- Roll up your sleeves – Learn everything about the product, validate customer-specific fixes and releases working with the QA team, develop technical documentation for specific customer needs.
- Customer Advocacy – Gather Customer’s feedback and follow the standard escalation procedures for unresolved product issues and bugs, creating JIRAs for engineering to work on.
- Collaborate with internal teams – Work closely with customer success, development, and product teams in different time zones to address customer issues.
- Strong SQL skills, Python/Java scripting, Unix skills.
- Prior experience with Mobile Apps, mobile architecture, and MDM Solutions like MS-Intune, AirWatch, Mobile Iron, Citrix.
- Familiarity with SIEM tools like ArchSight, Splunk.
- Familiarity with Cloud Architecture: Amazon Web Services components, Linux Containers/Docker, OpenStack, PostgreSQL, Kafka.
- The following skills are a plus: Android Studio (adb, junit), xCode.
Qualifications
- Bachelor’s in computer science or information technology or an equivalent engineering degree.
- 5+ years (senior) or 1-3 years (junior) of experience working with Enterprise software solutions, startup experience desirable.
- 5+ years’ experience (senior) or 1-3 years (junior) in customer support roles, preferably with security and mobile device management solution providers.
- Good understanding and proven experience in supporting cloud-based web applications.
- Hands-on skillsets with Python, Java, and SQL Scripting. At least 1-3 years of experience implementing and supporting Mobile application infrastructure.
- Self-motivated, extensive troubleshooting skills, and knowledge of debugging required.
- Customer-oriented and face-to-face post-sales services experience with excellent communications skills.
- Experience in Mobile app delivery and deployment concepts on iOS and Android will be a plus.
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Zimperium
View Company ProfileZimperium is a premier, enterprise-grade mobile security and threat-defense platform engineered to orchestrate massive-scale mobile endpoint ecosystems and intelligent frictionless application-protection workflows. Operating as a global leader in AI-empowered mobile cybersecurity, the company eliminates the operational friction of traditional, signature-based detection by seamlessly deploying advanced on-device machine-learning telemetry (z9 engine), rigorous application-shielding architectures, and cohesive cross-environment threat-visibility frameworks. Moving beyond rigid legacy perimeter-based security, Zimperium empowers global Fortune 500 enterprises, government agencies, and critical infrastructure providers to dynamically synchronize their mobile-first security pipelines with elite autonomous execution across iOS, Android, and Chromebook environments. Under the hood, their sophisticated proprietary data infrastructure—SOC 2 compliant and FedRAMP authorized—natively handles complex multi-vector ingestion (detecting device, network, phishing, and app-based attacks), instantaneous autonomous mobile-SOC remediation routing, and comprehensive in-app runtime protection. Backed by strategic private equity investment from Liberty Strategic Capital, what sets Zimperium apart is its uncompromising dedication to frictionless mobile-security orchestration; by bridging the gap between highly complex, mobile-centric threat vectors and accessible, high-velocity defensive countermeasures, the platform empowers modern organizations to radically accelerate their mobile-resilience velocity, eliminate critical data-exposure risk, and build an unassailable foundation for continuous commercial and operational dominance in the modern mobile-first digital landscape.
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