Technical Support Specialist (B2B Retail)

We are looking for a Technical Support Specialist to join our internal support team for B2B retail. This role is focused entirely on helping colleagues across the company—account managers, commercial and operations teams—when something doesn’t work as expected. You’ll identify the root cause and resolve the issue, making it a great opportunity for someone who enjoys problem-solving and technical troubleshooting in a friendly, international team. The role involves working closely with a small team of two, under the guidance of a team lead.

Requirements

• 1+ year of experience in technical or customer support
• Strong logical and analytical thinking
• Readiness to work with large volumes of technical data
• Excellent written communication skills
• Comfort with regular, repetitive, and routine tasks, with attention to detail and patience
• Genuine interest in the technical side of the product and in finding the root causes of errors
• Open, friendly, and easy-going communication style
• English level B1 (Intermediate) or higher, since you’ll regularly communicate with international colleagues

Nice to have:

• Basic SQL knowledge
• Experience with Jira and CRM systems
• Familiarity with tools like Postman, Grafana, or Kibana
• Experience in travel tech or B2B products

Benefits

• Flexible schedules and the opportunity to work remotely
• An ambitious and supportive team that values collaboration, growth, and mutual appreciation
• Internal programs for adaptation and training, including development of soft skills and leadership abilities
• Partial compensation for participating in external training and conferences
• Corporate English school offering group and individual lessons, as well as speaking clubs with colleagues worldwide
• Corporate discounts on hotels and travel services
• MyTime Day Off—an extra non-working day without loss of compensation