Technical Support Engineer at PostHog
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Job Description
Remote customer service roles on HireSkys cover support, technical support, chat support, and community management. Check the listed hours, languages, and support tools before applying.
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We're looking for a Technical Support Engineer who loves helping customers and can't leave a problem alone until it's solved.
You're an engineer who happens to do support. You pick up new things fast and you're comfortable with a problem nobody has seen before. That matters more to us than your previous job title, and people on our team came to support from various backgrounds.
You care about how a customer feels when they leave the conversation, not only whether the ticket closed. You take feedback well, say when you don't know something yet, and learn from anyone on the team.
What you’ll be doing:
- Helping customers across all of PostHog's products, in the app and in shared Slack channels with our bigger customers
- Owning your tickets from beginning to end, and keeping customers updated along the way
- Shipping fixes to the PostHog codebase and docs when you find something broken or unclear
- Becoming the support expert for a product area: owning its queue, working closely with the engineering team behind it, and spotting the patterns that turn into fixes
- Improving how we do support, including the tooling and workflows we build on PostHog itself
- Passing customer pain points and feature requests to engineering teams with enough context for them to prioritize
What you won’t be doing:
❌ You won't be routing tickets, or forwarding hard questions to engineering because they look hard.
❌ You won't say 'that’s not my job'. If you can't solve something, you find who can and make the connection.
❌ You also won't be pasting AI answers back to customers. We use AI every day, but we expect you to test things out for yourself and write a reply to the customer that's better than the one it would write.
How we work:
You'll be the face of PostHog for many of our customers. Most of them are engineers, so they want help from someone who understands the technical detail and writes back like a person.
We want support to be part of why people choose PostHog.
We provide support across EU and US time zones, and we're hiring in both. We work in public by default, so you'll ask for help, share what you learn, and discuss problems in team channels rather than DMs.
Read more about how the support team works and our company values.
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PostHog
View Company ProfilePostHog is a powerful, open-source product operating system designed to help software engineers and product teams build better products faster. Founded in 2020 by Y Combinator alumni James Hawkins and Tim Glaser, the company has completely disrupted the traditional product analytics market by offering a single, unified suite of developer tools. Under the hood, PostHog provides deep product analytics, session recording, feature flagging, A/B testing, and user data pipelines (CDP) all within one platform that can be seamlessly self-hosted or deployed in the cloud. Their primary target audience spans developers, product managers, and agile engineering teams at hyper-growth startups and enterprises who want full control over their user data without relying on a fragmented stack of third-party SaaS tools. What sets PostHog apart in the crowded data landscape is its transparent, open-source architecture, its incredibly vibrant developer community, and its ability to consolidate the entire modern product stack into one workflow—giving teams the ultimate power to understand user behavior and ship winning features with absolute confidence.
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