Job Description
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About the Role
Support is a cornerstone of success at StarTree and a highly valued function within the organization. As a Technical Support Engineer, you will become a critical interface between customers and StarTree’s cross-functional teams, providing technical expertise and driving customer satisfaction.
This role requires you to become a subject matter expert on Apache Pinot and the StarTree Platform, delivering exceptional support to ensure customers achieve success. You’ll play a vital role in providing on-call support for urgent production issues, acting as a trusted advisor for resolving complex challenges.
At StarTree, learning and growth are at the heart of what we do. We are deeply committed to helping our team continuously build their technical skill sets, explore innovative solutions, and grow alongside our evolving platform.
StarTree is growing rapidly, with near-perfect customer renewal rates. This success has led to the rapid expansion of our support team, mirroring the increase in the number of customers leveraging StarTree solutions.
Responsibilities
- Collaborate closely with field technical teams and Engineering to troubleshoot and resolve performance and configuration issues for StarTree customers.
- Provide exceptional customer support through tickets and Slack Connect, with the option to leverage Zoom for more complex cases.
- Contribute to StarTree’s knowledge base by documenting solutions, best practices, and lessons learned. Mentor and train team members to promote a culture of continuous learning and improvement.
- Act as the voice of the customer, proactively sharing product feedback, feature requests, and trends with development teams to drive innovation and enhance the StarTree product roadmap.
- Create internal tooling and identify opportunities to improve existing processes to increase team efficiency and effectiveness.
- Work effectively both individually and as part of a team, always striving to delight customers and embodying values of customer service and responsiveness.
- Work with advanced data technologies, including vector indexes, to support AI-driven innovations across diverse industries.
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StarTree
View Company ProfileStarTree (operating at startree.ai) is a real-time analytics platform engineered for enterprises seeking to extract actionable insights from high-velocity data streams. Founded in 2019 and headquartered in Mountain View, California, StarTree specializes in transforming raw data—such as clickstreams, logs, vector embeddings, and sensor data—into real-time, scalable analytics. Unlike traditional batch-processing systems, StarTree leverages Apache Pinot to deliver sub-second query performance at massive scale, enabling both enterprise and user-facing applications to derive continuous insights without latency. This empowers data-driven organizations to monitor KPIs, detect anomalies, and personalize experiences in real time. Backed by $75 million in funding, the company has expanded its team to over 150 employees worldwide, positioning itself as a leader in cloud-based real-time analytics.
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