Job Description
Key Skills Required
Master these to land this role
Want to know if you're a match for this job?
We are looking for a Technical Solutions Engineer to join our team and help deliver exceptional technical experiences for enterprise customers. This is a customer-facing role where you'll combine technical expertise, problem-solving, and communication skills to support product implementations, technical onboarding, and ongoing customer success.
This is a 3 to 6-month project with the possibility of extension based on business needs.
You will collaborate closely with Product, Engineering, and Customer Success teams to deliver scalable solutions, troubleshoot technical issues, and ensure customers get the most value from our platform.
Requirements
Must Have
- 2–4 years of experience in a customer-facing technical role (Technical Support, Solutions Engineering, Technical Account Management, Technical Customer Success, etc).
- Strong experience with JavaScript (TypeScript is a plus).
- Experience working with SQL.
- Familiarity with REST APIs.
- Strong troubleshooting and analytical skills.
- Excellent communication skills with both technical and non-technical audiences.
- Fluent Portuguese (required).
- Advanced English (C1).
- Spanish is a plus.
Nice to Have
- Experience supporting SaaS platforms.
- AdTech or MarTech experience.
- Python or other scripting languages.
- Experience with mobile application troubleshooting.
- OTT or streaming technologies.
- Experience with Zendesk, Jira, or similar ticketing platforms.
- Experience working with publishers, advertisers, or digital media companies.
What You'll Do
- Lead technical onboarding and implementation for new customers.
- Provide technical support and troubleshoot complex customer issues.
- Design and recommend technical solutions to meet customer needs.
- Collaborate with Product and Engineering teams to resolve escalations.
- Support customers through technical calls, solution workshops, and implementation planning.
- Create and maintain technical documentation, knowledge base articles, and SOPs.
- Monitor support performance and contribute to continuous process improvements.
- Build long-term relationships with customer stakeholders and act as a trusted technical advisor.
Why Join Us?
- Remote opportunity across LATAM.
- 3 to 6-month project with the possibility of extension.
- Work directly with international customers and cross-functional Product and Engineering teams.
- Gain exposure to complex customer implementations, technical consulting, and enterprise SaaS environments.
- Collaborative, fast-paced environment where you'll have a direct impact on customer success and product improvement.
Benefits
- Monetary compensation
- Year-end Bonus
- IMSS, AFORE, INFONAVIT
- Major Medical Expenses Insurance
- Life Insurance
- Funeral Expenses Coverage
- TDU Membership
- MediAccess
- Health Check-Up Subsidy
- Preferential rates for car insurance
- Vacations
- Official Mexican Holidays
- Life Happens Days
- Bereavement Leave
- Civil Marriage Leave
- English Classes
- Certifications
- Educational Agreements (Talisis, U-ERRE, UNID, TecMilenio, Tec de Monterrey, UDEM, SPIS)
- Corporate Agreements & Discounts (Sorteos Tec, Envia Flores, TopGolf)
- Taquitos Rewards
- Birthday Bonus
- Work-from-home Bonus
- Laptop Policy
How would you rate this job post?
See what other professionals think about this role.
Similar Opportunities
More Openings at Enroute Systems
Explore Top Companies in this Space
Conga
Software
Pila8
Data Annotation & Labeling
Clariticloudinc
Permitting Software
Creative Chaos
Custom Software Development
Enroute Systems
View Company ProfileEnroute Systems (operating under enroutesystems.com) is a premier, enterprise-grade IT services firm, software development pioneer, and data engineering powerhouse engineered to serve as the definitive, high-velocity technical execution and quality assurance layer for scaling businesses and enterprise networks. Founded in 2005, the company completely eliminates the severe systemic friction of modern digital transformation—where legacy organizations lose vital operational momentum to fragmented data silos, broken software architecture, and inefficient quality assurance pipelines—by deploying an advanced, multi-disciplinary IT solutions matrix. Moving far beyond traditional, passive offshoring agencies or basic freelance talent pools, Enroute natively unifies deep data engineering architectures (capable of executing complex data migrations and building Unified Data Reporting Platforms for industries like Oil & Gas), agile software development lifecycles, and comprehensive quality engineering protocols into a single high-availability technical partnership. With core operational hubs strategically positioned in Houston, Texas, and Monterrey, Mexico, the firm maintains a nearshore advantage, providing seamless cross-border technical collaboration. Its elite engineering squads—featuring a deep talent pool where over 70% of professionals hold certifications from top US universities—partner continuously with major clients across the energy, healthcare, aerospace, and ad-tech sectors. Under the hood, its technology core leverages advanced cloud environments, modern JavaScript frameworks, robust data pipelines, and strict automated QA testing routines built to eliminate costly production bugs and technical debt before they impact enterprise performance. What sets Enroute Systems apart is its uncompromising dedication to replacing fragmented, low-quality software delivery with absolute technical precision, strategic data monetization, and continuous engineering velocity; by bridging the gap between performance-intensive structural IT challenges and immediate, scalable business solutions, the enterprise remains a definitive cornerstone of modern nearshore IT consulting and global digital transformation.
Safety First
- Never pay for a job application.
- Do not share sensitive bank info.
- Verify the client before starting work.